Note: The job is a remote job and is open to candidates in USA. CopilotIQ is transforming in-home care with an AI-driven platform that enhances healthcare accessibility. The Supply Chain Operations Manager will oversee daily supply chain operations, ensuring efficient device management and inventory accuracy while driving improvements in operational performance and cost efficiency.
Responsibilities
- Run day-to-day supply chain operations, including device purchasing, vendor management, invoice review, and order fulfillment, ensuring supplier performance, contract compliance, and uninterrupted device availability
- Own inventory accuracy and device accountability across the full device lifecycle, including asset tracking, recovery efforts, and minimizing losses from damaged, lost, or unreturned devices
- Own demand forecasting tied to enrollment growth, balancing inventory investment with service levels while minimizing stockouts and expedited shipping costs
- Simplify and standardize the device portfolio by reducing unnecessary SKUs, optimizing bills of materials, and improving operational efficiency
- Manage third-party logistics (3PL) and fulfillment partners across kitting, shipping, returns, and reverse logistics, establishing service level expectations and continuously improving operational performance
- Define and own supply chain KPIs, including fill rate, inventory accuracy, on-time delivery, device recovery, and cost per unit, providing analysis and recommendations that drive operational improvements
- Partner with Engineering and Operations to automate inventory, provisioning, fulfillment, and device lifecycle workflows, improving visibility and reducing manual effort
- Manage supplier relationships, negotiate pricing where appropriate, and identify opportunities to reduce supply chain costs while maintaining quality and service levels
Skills
- Bachelor's degree required. Degree preferred in Supply Chain, Operations, Business, Engineering, or a related field
- 5+ years in supply chain, fulfillment, or logistics operations, ideally in a high-growth startup or scaling environment is required
- A hands-on operator who enjoys solving operational problems while building scalable processes and systems for long-term growth
- Strong experience with inventory management, demand planning, supplier management, and third-party logistics (3PL) operations
- Strong analytical skills with experience using Excel, Google Sheets, ERP systems, inventory management platforms, and BI tools to drive operational decisions
- Demonstrated success simplifying complex operations by improving processes, optimizing inventory, and standardizing workflows
- Clear, concise communication and a collaborative, team-first approach, with strong cross-functional coordination across engineering, clinical, and commercial teams
- Thrives in fast-paced, ambiguous environments with an ownership mindset
- Experience supporting connected medical devices, healthcare operations, or regulated supply chains is a plus
Company Overview