Note: The job is a remote job and is open to candidates in USA. DaVita Kidney Care is a healthcare services company seeking a Supervisor, Revenue Operations to lead analysts on the ROPS Setup Team. The role combines team supervision with strategic initiatives, process redesign, analytical reporting, special projects, and cross-functional collaboration.
Responsibilities
- Provide daily supervision, direction, mentoring, coaching, and performance management to teammates
- Ensure high quality customer service according to department and company policy
- Monitor team productivity and progress of specific area job functions
- Determine staffing plans that promote the most effective use of all teammates
- Establish, communicate, and ensure departmental goals and objectives are achieved
- Address teammate relations issues appropriately and escalate to manager as necessary
- Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required
- Write and conduct teammate annual Performance Development Reviews (PDRs) as required
- Maintain teammate records in compliance with DaVita policy's and any applicable laws
- Understand and communicate DaVita company policies and procedures
- Work with People Services and manager to recruit teammates with appropriate skills and experience
- Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures
- Lead or actively participate in special projects
- Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner
- Support the analytics team manager via business acumen and technical knowledge
- Meet tight deadlines in a time sensitive and resource constrained project environment
- Provide frequent updates to manager regarding the status of activities and initiatives
- Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business
- Identify system and process improvements opportunities and make recommendations
- Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
- Identify system and process improvements and recommend process improvement plans
- Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled
- Maintain reporting continuity, integrity, and communication among analytical departments
- Champion the DaVita Mission and Values both internally and externally
- Attend team meetings, phone conferences, and training as scheduled or needed
- Perform other duties as assigned or required
- Travel required: up to 5%
Skills
- High School Diploma or equivalent
- Supervisory experience demonstrates willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills
- Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
- Demonstrated ability to balance department efficiency and service excellence
- Willingness to assist teammates in order to achieve departmental goals
- Demonstrated strengths in teambuilding and leadership skills
- Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives
- Inquisitive and self-started with a high degree of initiative, urgency, attention to detail, and follow through
- Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
- Demonstrated project management and/or consultative skills when addressing complex inquiries from teammates/customers
- Proven ability to complete projects with tight deadlines and time constraints
- Strong time management skills with the ability to manage/lead multiple tasks and projects simultaneously and in a multi-site environment
- Demonstrated ability to function independently and as a member of a cross-functional group
- Proven ability to own and be responsible for key projects and processes
- Ability to make timely and quality decisions
- Ability to influence peers and build strong relationships across departments/teams and can demonstrate poise and assertiveness in holding peers accountable
- Strong computer skills and proficiency in Microsoft Office (Excel, Access, Word, Outlook, and PowerPoint)
Benefits
- Medical benefits, available beginning on the first day of the month following or coinciding with one month of continuous employment
- Dental benefits, available beginning on the first day of the month following or coinciding with one month of continuous employment
- Vision benefits, available beginning on the first day of the month following or coinciding with one month of continuous employment
- 401(k) match, available beginning on the first day of the month following or coinciding with one month of continuous employment
- Paid time off, available beginning on the first day of the month following or coinciding with one month of continuous employment
- PTO cash out, available beginning on the first day of the month following or coinciding with one month of continuous employment
- Family resources
- EAP counseling sessions
- Access to Headspace®
- Backup child and elder care
- Maternity/paternity leave
- Professional development programs to help strong performers grow within their career
- On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning
Company Overview