Note: The job is a remote job and is open to candidates in USA. Novant Health is seeking a Supervisor, Patient Financial Services to lead a team supporting insurance follow-up and revenue-cycle operations. The role oversees staff performance, training, productivity, patient account resolution, Epic utilization, and collaboration on complex insurance-related issues.
Responsibilities
- Supervise and provide daily leadership for a team of 25 Insurance Specialists, ensuring departmental goals, productivity standards, and quality expectations are met
- Train, onboard, and mentor new team members on patient financial services processes, insurance procedures, and departmental policies
- Monitor employee performance and provide coaching, feedback, and corrective action, including progressive discipline when necessary
- Manage time and attendance, including attendance tracking, scheduling, and employee accountability
- Monitor, analyze, and calculate individual and team productivity metrics to identify performance trends and opportunities for improvement
- Oversee insurance follow-up activities, including account review, claim status, payer communication, and resolution of outstanding insurance balances
- Utilize Epic to review patient accounts, insurance information, claims, and follow-up activity
- Ensure accurate and timely completion of work while maintaining compliance with departmental policies and revenue-cycle procedures
- Provide ongoing support, coaching, and performance management to promote employee development and operational efficiency
- Collaborate with leadership and cross-functional departments to resolve complex patient account and insurance-related issues
Skills
- Education: High School Diploma or GED, required
- 2 Year / Associate Degree, required
- Two years of Revenue Cycle, customer service or related experience; required
- Ability to successfully complete generic and department-specific skills validation and competency testing
- Understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls
- Human relations and interpersonal skills necessary for interacting with management, team members and administration
- Excellent verbal and written communication skills
- Proficient in Word and Excel
- Ability to effectively train new and existing team members
- Ability to design, analyze and implement processes surrounding billing, third party relationships, compliance, collections, and other financial functions to ensure effective and efficient operations
- 4 Year / Bachelors Degree, preferred
- Three years of Revenue Cycle, customer service or related experience, preferred
- One year of Leadership experience, preferred
- Coding Certification - CPC, RHIT or RHIA; preferred
- Operationally understand and navigate the Epic system
- Coding knowledge (CPT, HCPCS, ICD10)
- Medical Terminology
- Knowledge of Billing Guidelines, Payor Guidelines and CCI Edits
Benefits
- Monday - Friday, 8-5PM
- Remote
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