Note: The job is a remote job and is open to candidates in USA. BCD Travel helps companies manage business travel through digital experiences, meetings and events management, and global consultancy services. The Operations Supervisor will manage and coach a virtual team of travel consultants, oversee performance and workload, provide travel industry guidance, and maintain operational quality and regulatory compliance.
Responsibilities
- Provide leadership to a team of travel consultants
- Collaborate with performance data to maximize the effectiveness of the team
- Develop learning programs for closing own short- and long-term competency gaps
- Provide the client with the required industry information, such as low fares, exchange costs, and penalties
- Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
- Monitor global distribution systems (GDS) queues daily to maintain quality control
Skills
- • Extensive experience in the corporate travel management industry
- • You have relevant supervising experience
- • Advanced skills on GDS Sabre and SAP Concur Travel
- • Strong critical thinking and problem-solving skills
- • Proficient in Microsoft Office applications
- • Excellent verbal and written communication skills in English
- This position requires flexibility regarding work schedules. Assignments may include day, evening, overnight, weekend, and holiday shifts as determined by business needs
- • Prior experience supporting life sciences or pharmaceutical clients and familiarity with global travel operations are preferred
Benefits
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
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