Note: The job is a remote job and is open to candidates in USA. HireRight is the premier global background screening and workforce solutions provider. The Supervisor of Operations is responsible for the daily production of a team of employees whose primary responsibilities include entering and reviewing reports for accuracy to ensure that the company’s quality assurance standards and client guidelines are continuously met.
Responsibilities
- Responsible for team’s adherence to time service, quality and production goal requirements; provide leadership to team members in meeting these SLAs
- Collect and compile data using daily/monthly operational reports and spreadsheets
- Review and approve client specific guidelines to ensure compliance with department’s procedures
- Follows policies and procedures and works with management to implement enhancements; completes tasks correctly and on time; supports organization's goals and values. Understands business implications of decisions; displays orientation to profitability. Leads team to compliance with policy and procedure
- Manages and resolves difficult customer situations and escalates to management, Account Managers and Sales as appropriate; responds promptly to customer needs; solicits customer feedback to improve service; works with integrity and in an ethical manner; maintains confidentiality of colleague and customer information and coaches team to do the same
- Conduct periodic performance and career path discussions in accordance with HireRight guidelines to coach team members to maximize performance and achieve career goals; escalates performance issues to management and Human Resources as appropriate
- Successfully work cross-functionally to achieve goals
- Communicates changes and progress; completes projects on time and within budget. Able to establish effective relationships and communications, both internally and externally, with persons of all backgrounds and organizational levels
- Focuses on solving conflict. Accepts responsibility for his/her own performance and demonstrates the capability to assist other team members in reaching success within the organization and contributes to building a positive team environment
Skills
- High School diploma or GED required
- Related experience in the background screening industry is required
- Proven track record of coaching and mentoring employees to success
- The Supervisor will be expected to have a working knowledge of FCRA within 90 days of hire
- Minimum two (2) years related experience in a supervisory role is preferred
- Training and education on federal (FCRA) and state reporting regulations, product turnaround time, public access to court information, employment law and privacy rights preferred
Benefits
- Medical
- Dental
- Vision
- Paid Life/AD&D Insurance
- Voluntary Life Insurance
- Short & Long Term Disability
- Flexible Spending Accounts
- 401K
- Generous Vacation and Sick Program
- 10 Paid Holidays
- Education Assistance Program
- Business Casual Attire
- Generous Referral Program
- Employee Discounts and Rewards
Company Overview