Note: The job is a remote job and is open to candidates in USA. Carhartt is hiring a Supervisor, Digital Product Content Operations to lead execution and optimization of digital product content workflows, ensuring product readiness, accuracy, and speed to market. The role combines hands-on content operations with team leadership and cross-functional coordination to scale digital product content capabilities.
Responsibilities
- Own end-to-end product content readiness across assets, attributes, and product activation
- Lead content intake, prioritization, and readiness timelines aligned to product launches and key business moments
- Ensure accuracy and completeness of product content through QA processes, audits, and validation standards
- Establish and enforce content quality standards across PDPs, imagery, and product data
- Conduct final validation on key launches and high-impact deliverables
- Build and standardize workflows, SOPs, and tools to support scalable content operations
- Lead cross-functional workflows across Product, Creative, Photography, and Site Merchandising to ensure seamless handoffs
- Identify and implement process improvements to increase speed, accuracy, and efficiency of content delivery
- Oversee and prioritize day-to-day execution for Digital Content Coordinators and/or contract resources
- Step in to support execution during high-volume periods and resolve blockers impacting product readiness
- Serve as primary point of contact for content readiness, escalations, and issue resolution across partners
- Act as the operational “friction absorber,” reducing executional burden on Site Merchandising and improving team efficiency
Skills
- Bachelor's degree or equivalent years of ecommerce experience
- 7 years of retail experience or industry related experience required
- 2 years of leadership or project management
- 2 or more years of eCommerce experience required
- Strong understanding of product content readiness, PDP requirements, and digital asset workflows
- Experience managing high-volume, detail-oriented operational processes
- Demonstrated ability to build and improve workflows, SOPs, and operational systems
- Strong cross-functional collaboration and communication skills
- Highly organized with strong attention to detail and ability to manage competing priorities
Benefits
- Predominately remote work with some required travel to the corporate office.
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