Note: The job is a remote job and is open to candidates in USA. ACL Digital is hiring an Enrollment Contact Representative to support university enrollment management communications. The role serves as a front-line phone contact for parents, students, and others, handles inquiries, provides customer service, and directs callers to the appropriate university offices.
Responsibilities
- Serve as the front-line contact via phone for parents, students, and other
- Handle phone inquiries for the University Main Line, as well as one other area the Enrollment Management Contact Center (EMCC) supports (Student Financial Services, Admissions, Office of Global Services) with excellent customer service in answering questions and directing callers to the appropriate areas of the University
- Responsible for a basic understanding of the major University offices to direct callers appropriately
Skills
- Excellent customer service skills and phone etiquette
- A positive outgoing personality
- Ability to work in a fast paced, ever-changing environment
- Self-starter attitude
- Willingness to work in a metrics driven position
- Own form of transportation
- Customer service experience
- Strong interpersonal, phone, and communications skills
- Some experience in working with various databases and office applications such as the Microsoft Office suite
- Demonstrated sensitivity to the understanding of the needs and concerns of a diverse population
- Prior experience working in a Call Center or higher education and supporting adult learners is ideal
Benefits
- Hybrid in Dedham, MA to start for training then will likely transition to remote
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