Note: The job is a remote job and is open to candidates in USA. Day Wireless Systems is the largest full-service wireless integrator in the West, providing design, construction, licensing, sales, service, rentals, installation, and maintenance for wireless voice, data, and video applications. The Strategic Business Manager/Strategic Program Manager owns strategic and global accounts, leading account teams through sales, contracting, delivery, service, and ongoing account growth. The role manages client relationships, revenue and performance targets, cross-functional escalations, delivery quality, reporting, and multidisciplinary account teams.
Responsibilities
- Fully represent the customer inside and outside the company: own the account's process, quality, and delivery outcomes from first contact through ongoing service, not just the initial sale
- Carry a personal revenue/quota and performance target across assigned account(s); own forecasting and pipeline accuracy for those accounts
- Own the client relationship at multiple levels for assigned accounts, ensuring the account's strategy aligns with client objectives and company capacity
- Identify and pursue expansion, renewal, and cross-sell opportunities within existing accounts
- Work with leadership and vendor peers for solutions and strategies
- Own the sales process for assigned accounts from opportunity through contracting, including proposal development and pricing decisions within approved authority
- Oversee handoff from contracting into design, installation, and maintenance, ensuring the account team and the account's engineering and technical staff are aligned on scope, schedule, and quality
- Own the quality of everything delivered against the account, working through the Systems Technician and engineering/technical staff to execute installation and service to standard
- Monitor project and service delivery performance against SLA and client expectations for assigned accounts
- Directly manage the Account Executive/Account Manager, Administrator, Project Manager/Coordinator, and Systems Technician assigned to each account team
- Set individual and team performance expectations; coach, develop, and provide day-to-day direction
- Recommend hiring, staffing, and structure changes for account teams as accounts grow or shift in complexity
- Serve as first point of escalation for client, delivery, or internal issues within assigned accounts; resolve directly or engage the appropriate internal team
- Escalate issues beyond this role's authority, cross-departmental blockers, resourcing conflicts, or client-relationship risk to the Director or VP, Global & Strategic Accounts
- Coordinate with other Strategic Business Managers and the dedicated technical delivery team to maintain consistent quality and process across the division
- Provide regular account health, adopted portfolio, total solution targets, pipeline, and delivery status reporting to the Director or VP, Global & Strategic Accounts
- Maintain accurate account and opportunity data in CRM/ERP systems used by the division
- P&L Responsibilities
- Utilization, AHR (Avg Hourly Rates), Margin, and other assigned leading or lagging indicators
Skills
- 5+ years in strategic/enterprise account management or sales leadership, with a track record of carrying and meeting quota
- Experience directly managing a multi-disciplinary team (sales, project management, technical/field coordination roles)
- Comfortable owning escalations and coordinating across departments to resolve client-impacting issues
- Familiarity with CRM/ERP and project/service management systems
- Willingness to travel to client sites as required by assigned accounts
- Experience managing multi-site or multi-facility client relationships (20+ locations preferred) from sale through delivery
- Experience in systems integration, security, telecommunications, or a related technical products/services industry preferred
Benefits
- Opportunity to grow and transfer within our many locations and business divisions.
Company Overview