Note: The job is a remote job and is open to candidates in USA. Virtual Technologies Group is a technology company specializing in advanced virtual solutions and customized technology services. The Strategic Account Manager will retain and expand a portfolio of strategic accounts through executive relationship management, account growth strategy, recurring revenue expansion, renewals, and cross-functional coordination.
Responsibilities
- Retention and expansion outcomes for a named portfolio of VTG’s top strategic accounts
- Account growth strategy — stakeholder mapping, whitespace and wallet-share analysis, and quarterly execution priorities for every account
- Wallet-share expansion by positioning VTG’s full portfolio against each account’s evolving needs and introducing service lines not yet active
- Recurring revenue growth — shifting accounts toward higher-margin, higher-retention managed services engagements
- The renewal motion end-to-end, identifying risk early and protecting against unplanned churn
- Executive engagement — deep, multi-threaded C-suite relationships, executive QBRs, and value realization tied to outcomes and dollars
- Cross-functional orchestration across Service Delivery, Operations, Product, Finance, and Support so delivery excellence protects and grows each relationship
- CRM and forecast discipline — accurate account plans, forecasting, and pipeline for renewals and expansion
Skills
- 5+ years in strategic account management, key account, or customer growth roles (IT services, MSP, telecom, SaaS, or adjacent)
- A demonstrated track record of expanding wallet share and cross-selling/upselling within existing accounts — not just renewing them
- Proven ability to build and execute account strategy tied directly to growth targets: whitespace mapping, stakeholder mapping, execution cadence
- Strong executive presence — skilled at building C-suite relationships and running executive QBRs
- Experience orchestrating cross-functional resources (delivery, operations, finance, product) so service delivery supports account growth
- Fluency in CRM discipline, account planning, and forecasting
- The ability to translate technical and delivery outcomes into business value for non-technical executive audiences
- Experience growing recurring-revenue relationships and using service-delivery KPIs (SLA, CSAT, ticket health) as a growth lever
- Familiarity with managed services, network, security, structured cabling, endpoint lifecycle, and field services offerings
- Experience in verticals VTG serves, such as K–12 education (including E-Rate familiarity) — a plus, not a requirement
Benefits
- Medical insurance plans
- Dental insurance
- Vision insurance
- Health savings accounts (HSA)
- Flexible spending accounts (FSA)
- Life insurance
- Short and long-term disability insurance
- Paid time off and holidays
- A 401(k) with employer match
- Remote: Maryland/Ohio Areas
Company Overview