Note: The job is a remote job and is open to candidates in USA. Reqroute, Inc is seeking a CTERA Portal Administrator / Storage Operations Engineer to manage and support storage infrastructure. The role focuses on administering CTERA Portal environments, operating system and database management, monitoring, troubleshooting, service management, automation, disaster recovery, and Tier 2/3 customer support.
Responsibilities
- Administration & implementation knowledge of CTERA PORTAL, Apache Tomcat appliances, and Postgres database with replication processes
- Demonstrated experience in installing, configuring, and managing CTERA PORTAL infrastructure, Windows workstations, VMware appliances, and LINUX/CENTOS operating systems
- Experience in CTERA PORTAL, LINUX OS, and Windows OS upgrades
- Monitoring of CTERA PORTAL infrastructure and coordination with vendor for resolution
- Experience with Problem diagnosis and Solution
- Expert skills in Availability, Reporting and Capacity Management
- Experience in managing SLA/service delivery metrics
- Practical knowledge of WINDOWS OS workstation components
- Display multi-tasking expertise and patience to troubleshoot critical issues under pressure
- Experience with disaster recovery technologies and data replication
- Play an active role in Enterprise Service Management including alerts, incidents, service requests, and change management requests related to storage
- Identify opportunities for automation and implement using scripts and other automation tools
- Provide Tier 2/3 support to large customer base (agents) who use CTERA PORTAL for daily file storage
- Knowledge about using ticketing system for daily operations – Servicenow
- Knowledge on ITIL processes
- Excellent communication skills, both verbal and written
- Willing to work on 24x7 support
Skills
- Administration & implementation knowledge of CTERA PORTAL, Apache Tomcat appliances, and Postgres database with replication processes
- Demonstrated experience in installing, configuring, and managing CTERA PORTAL infrastructure, Windows workstations, VMware appliances, and LINUX/CENTOS operating systems
- Experience in CTERA PORTAL, LINUX OS, and Windows OS upgrades
- Monitoring of CTERA PORTAL infrastructure and coordination with vendor for resolution
- Experience with Problem diagnosis and Solution
- Expert skills in Availability, Reporting and Capacity Management
- Experience in managing SLA/service delivery metrics
- Practical knowledge of WINDOWS OS workstation components
- Display multi-tasking expertise and patience to troubleshoot critical issues under pressure
- Experience with disaster recovery technologies and data replication
- Knowledge about using ticketing system for daily operations – Servicenow
- Knowledge on ITIL processes
- Excellent communication skills, both verbal and written
- Willing to work on 24x7 support
Benefits
- US Remote
- Willing to work on 24x7 support
Company Overview