Note: The job is a remote job and is open to candidates in USA. Exol provides outsourced warehouse services through flexible, scalable, and highly automated fulfillment operations. The Start-Up Operations Manager will lead day-to-day execution for automated fulfillment sites during pre-launch, go-live, and stabilization, overseeing DTC operations, capability testing, team leadership, system validation, safety, and launch project management.
Responsibilities
- Operational Capability Testing: Execute Site Acceptance Testing (SAT) and integrated operational capability testing alongside engineering to validate that high-density robotics and automated picking systems meet DTC requirements
- DTC Business Ownership: Serve as the primary operational owner for DTC warehouse functions during launch, managing high-velocity workflows from receiving and put-away to individual unit picking, packing, and carrier-sorted shipping
- Playbook Development: Support the creation and refinement of the launch playbook by documenting lessons learned and standardizing work processes for future site replicability
- Large-Scale Team Leadership: Oversee the day-to-day execution of warehouse operations, directing large teams of hourly associates and frontline leaders to achieve high-volume throughput targets
- System Validation: Validate WMS/WES functionality and monitor real-time system transactions to troubleshoot order-flow bottlenecks and ensure inventory accuracy
- Safety Leadership: Drive organizational safety protocols by enforcing OSHA compliance and conducting audits to ensure employees follow proper guidelines in a fast-moving start-up environment
- Project Management: Manage business-specific launch priorities, including labor planning, shift balancing, and coordinating with cross-functional partners in IT, Supply Chain, and Automation
Skills
- We require a manager with deep experience in e-commerce, or DTC, fulfillment and 3PL operations who can manage large-scale teams while project managing their business unit
- You must be adept at translating complex automation workflows—preferably with AutoStore or similar goods-to-person technologies—into repeatable launch playbooks that drive network scalability
- • Minimum 8 years of experience in 3PL warehouse or distribution center operations, specifically in high-volume DTC or e-commerce fulfillment
- • Advanced exposure to automated warehouse environments—specifically AutoStore or similar robotic goods-to-person systems—and direct experience with WMS/WES platforms
- • Working knowledge of OSHA standards and experience driving safety protocols (e.g., LOTO and fall protection) with vendors and employees
- • Demonstrated ability to drive launch-critical KPIs, including units per hour (UPH), order accuracy, OEE, and cost-per-unit
- • Strong ability to respond quickly to operational constraints and implement corrective actions in real time
- • Up to 80% travel may be required
- Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations
- • Bachelor's degree in supply chain, Logistics, Business, Engineering, or equivalent experience preferred
- • Project Management: Proven experience project managing business units through ramp-up or peak environments
- • Automation Testing: Hands-on experience with operational testing and acceptance protocols for complex automated fulfillment systems
- • Process Improvement: Experience identifying inefficiencies and implementing Lean improvements or standard work
Benefits
- Business expenses are reimbursed on a bi-weekly basis.
Company Overview