Note: The job is a remote job and is open to candidates in USA. Hire Hangar Global is a staffing company seeking a Staffing Operations Manager to oversee recruitment operations and team performance. The role involves managing recruiters, optimizing workflows, and ensuring high service levels for client account management.
Responsibilities
- Manage and support a team of recruiters, ensuring daily accountability, output quality, and professional development
- Oversee recruitment operations from pipeline management through to placement, maintaining process integrity at every stage
- Administer and optimize ATS workflows, ensuring accurate tracking, reporting, and system hygiene
- Identify operational bottlenecks and implement scalable solutions to improve team efficiency
- Support client account management by ensuring service levels are consistently met and issues are resolved promptly
- Track and report on team KPIs, flagging risks and driving performance improvements
- Coordinate with internal teams to align on priorities, capacity, and hiring goals
- Maintain documentation of processes, workflows, and operational standards
Skills
- Staffing agency experience is non-negotiable — candidates without this background will not be considered
- Demonstrated experience in a managerial or senior-level role with direct oversight of recruitment staff
- Strong working knowledge of ATS platforms and how they integrate into day-to-day recruiting operations
- Excellent written and spoken English, with the ability to communicate clearly across teams and with external stakeholders
- Highly organized with the ability to manage competing priorities in a high-volume environment
- Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered
- Prior involvement in client account management or relationship ownership within a staffing context
- Experience building or refining recruitment SOPs, playbooks, or onboarding materials
- Comfort working with data to drive operational decisions and present findings to leadership
Company Overview