Note: The job is a remote job and is open to candidates in USA. ServiceTitan is building a developer platform for enterprise-scale SaaS that enables high-velocity software delivery across its product footprint. The Staff Software Engineer will set technical direction for the Developer Experience platform, build foundational capabilities, resolve complex production issues, and lead through influence across engineering, product, security, and SRE teams.
Responsibilities
- Set technical direction for the platform: define architecture, platform contracts (service templates, environment configs, pipeline steps, deployment manifests), and long-term design tradeoffs
- Personally design and build the highest-leverage, highest-ambiguity pieces of the platform — the parts too risky or too foundational to hand off
- Review designs and code across the team; be the escalation point when a technical decision needs a final call
- Debug the hardest production issues in the platform: pipeline failures, build system regressions, infrastructure drift, flaky test root causes
- Partner directly with Product, Security, SRE, and domain engineering leads to align the platform roadmap with real usage patterns and constraints
- Mentor and level up engineers and EMs on the team through code review, design review, and pairing — without formal management authority
- Translate ambiguous, org-wide DevX strategy into a concrete technical roadmap that others can execute against
- Represent the platform in cross-functional architecture reviews and act as a technical reference for teams building on top of it
- Own the technical design of AI-assisted developer tooling and coding agent runtime infrastructure — evaluating, integrating, and hardening agentic coding tools for production use across R&D
Skills
- 10-15+ years of software engineering experience, with a track record of technical leadership on platform, infrastructure, or DevX systems at scale
- Deep, current hands-on ability — actively writing code, reviewing designs, and debugging production systems, not principally directing others' work
- Experience owning (not just contributing to) CI/CD pipelines, build systems, internal developer portals, or test automation platforms in production, at meaningful engineering-org scale
- Strong command of modern developer tool architecture: containerization (Kubernetes/Docker), orchestration, remote caching, and cloud infrastructure (AWS/GCP) — including the tradeoffs behind each
- Deep expertise in environment safety: Role-Based Access Control (RBAC), secure secrets management, and automated compliance gates, with experience designing these systems rather than just using them
- Fluency with velocity metrics (DORA: cycle time, lead time for changes, deployment frequency) as design inputs, not just dashboards
- Demonstrated ability to turn ambiguous, org-level strategy into a technical roadmap without needing management authority to drive it
- A track record of raising the technical bar for teams they're not formally managing — through review, mentorship, and design leadership
- Hands-on experience building with or on top of coding agent runtimes (e.g., Codex, Copilot, Cursor, or similar) — not just using them as an end user, but integrating or extending them as platform infrastructure
- Experience designing or operating internal developer platforms, custom build networks, or internal control planes at multi-hundred-engineer scale
- Experience with compliance-sensitive workflows, change management systems, audit trails, or policy engines
- Background in SaaS or cloud-native infrastructure where software delivery speed directly impacts business outcomes
- Prior experience as a technical lead or architect on a platform team without direct reports
- Experience evaluating or building guardrails (sandboxing, permissions, eval harnesses) for autonomous or semi-autonomous coding agents in a real engineering org
Benefits
- Flextime and flexible time off
- Recognition and support for autonomous work
- Ample learning and development opportunities
- A comprehensive onboarding program
- Leadership training for Titans at all levels
- Other programs and events
- Bonusly rewards
- Peer-nominated awards
- Company-paid medical, dental, and vision
- 100% employer-paid options and 90% coverage for dependents
- FSA and HSA
- 401k match
- Telehealth options, including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services, including IUI and IVF
- Surrogacy and adoption reimbursement
- On-demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
- Annual bonus
- Equity
Company Overview
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