Note: The job is a remote job and is open to candidates in USA. Toast creates technology to help restaurants and local businesses succeed in a digital world. The Staff Software Engineer will serve as a technical leader within the Care & Onboarding team, driving architectural direction and delivering high-impact solutions that enhance customer support operations.
Responsibilities
- Own the technical direction of the Care & Onboarding platforms, driving architectural decisions that improve scalability, reliability, and maintainability
- Lead design and delivery of large-scope initiatives from conception through production, coordinating across teams and stakeholders
- Identify and resolve systemic technical challenges, including complexity, operational toil, and cross-team dependencies
- Set and maintain a high bar for engineering quality through hands-on code contributions, design reviews, and mentorship
- Partner with product, design, and operations leadership to translate business strategy into technical plans
- Leverage AI-augmented development tools to increase development velocity and code quality
Skills
- 8+ years delivering complex backend systems at scale
- Mastery of Java, Kotlin, or another object-oriented language
- Deep proficiency in API lifecycle management, including versioning, documentation, and deprecation
- Strong understanding of query languages, data modeling, and data distribution
- Demonstrated technical leadership, with the ability to drive cross-team alignment and influence across engineering, product, and business stakeholders
- Bachelor's degree in Computer Science or a related field, or equivalent practical experience
- Hands-on experience building with LLMs in production environments
- Familiarity with Workato or a similar iPaaS platform
- Prior work with Salesforce or other CRM platforms
- Comfort working with React and GraphQL
Benefits
- Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.
- Cash compensation (overtime, bonus/commissions if eligible)
- Equity
- Benefits
- We provide these tools across all disciplines, from Engineering and Product to Sales and Support
- Hybrid work model that fosters in-person collaboration while valuing individual needs
- Reasonable accommodations for persons with disabilities to enable them to access the hiring process
Company Overview
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