Note: The job is a remote job and is open to candidates in USA. Dexcom Corporation is a pioneer and global leader in continuous glucose monitoring (CGM), aiming to improve health outcomes through innovative technology. The Staff Sales Operations Analyst will support the Global Sales Operations team by optimizing commercial platforms and ensuring effective CRM solutions that drive business growth.
Responsibilities
- Provide Veeva Vault CRM support for both US and international markets, partnering with regional and global stakeholders to support local environments, align on business requirements, and ensure consistent, high-quality execution across geographies
- Partner closely with cross-functional stakeholders including IT, Sales, Marketing, Compliance, Payor Services, Data Sciences, and global partners to gather requirements, prioritize enhancements, and deliver scalable CRM solutions
- Lead workshops, listening sessions, and user feedback forums to identify opportunities for process improvement, increased efficiency, and better user experience
- Support and enhance key Veeva CRM capabilities, including CLM, Approved Email, Speaker Programs, Sampling, and related modules, to improve field execution and customer engagement
- Demonstrated ability to run reports, analyze outputs, and use insights to support business decisions, monitor performance, and improve operational effectiveness
- Drive timely execution of CRM initiatives and projects from discovery and design through implementation, testing, deployment, and post-launch support
- Co-lead CRM governance processes to ensure alignment between business objectives, compliance requirements, and technical execution
- Develop and maintain training materials, onboarding resources, job aids, and end-user support documentation to drive adoption and effective system usage across field teams
Skills
- 8+ years of experience in commercial operations, sales operations, CRM administration, sales effectiveness, business systems support, project management, or a related field
- Hands-on experience supporting and enhancing CRM platforms, preferably Veeva CRM, including configuration, user support, process optimization, and cross-functional solution delivery
- Demonstrated ability to collaborate and influence multiple cross-functional stakeholders, including business, technical, compliance, and global partners, to drive aligned and scalable outcomes
- Strong attention to quality, accuracy, timeliness, and data integrity across system support, project execution, documentation, and ongoing operational processes
- Proven success translating business needs into clear requirements, actionable plans, and well-executed CRM enhancements or technology initiatives
- Excellent communication, facilitation, and presentation skills, with the ability to build consensus, lead discussions, and support stakeholders across functions, regions, and seniority levels
- Typically requires a Bachelor's degree and a minimum of 8-12 years of related experience
- A graduate degree may be desirable with 4 years of related experience
Benefits
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option.
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