Note: The job is a remote job and is open to candidates in USA. Investigo's client is a technology-driven organization transforming freight transactions and financial operations across the transportation ecosystem through digital products and AI-driven automation. The Staff Product Manager will lead strategic customer operations initiatives, including AWS Connect implementation, AI-powered agent experiences, workflow automation, and platform modernization across voice, chat, and email channels.
Responsibilities
- Consolidating internal tools into a unified customer operations platform
- Leading the rollout and product strategy for AWS Connect
- Building AI-powered agent experiences across voice, email, and chat channels
- Creating intelligent workflows that reduce manual effort and improve service delivery
- Driving data orchestration and agent orchestration initiatives
- Improving visibility, tracking, and operational efficiency across customer-facing teams
- Defining how AI can meaningfully improve workflows and customer interactions at scale
- Partnering with engineering teams to bring agentic AI capabilities from concept through deployment
- Own and communicate product vision, strategy, and roadmap for customer operations and AI initiatives
- Lead products from discovery and validation through launch and ongoing optimization
- Partner with Engineering, Design, AI, Customer Experience, Security, Compliance, and business stakeholders
- Identify opportunities to streamline operational processes and eliminate inefficiencies
- Translate complex business problems into scalable product solutions
- Utilize customer feedback, usage data, and operational metrics to inform prioritization decisions
- Drive alignment across teams and influence senior leadership on product direction
- Define success metrics and measure business impact
- Advocate for the customer while balancing operational and business goals
- Evaluate emerging technologies and AI capabilities to maintain product innovation
Skills
- • 7+ years of Product Management experience
- • Experience with AI products, agentic systems, or workflow automation platforms
- • Experience operating at the Senior, Lead, Principal, or Staff Product Manager level
- • Proven track record delivering complex B2B software products
- • Strong understanding of product strategy, execution, and organizational influence
- • Experience partnering closely with engineering organizations
- • Ability to work with highly cross-functional stakeholder groups
- • Strong analytical and data-driven decision-making capabilities
- • Experience with Agile development methodologies
- • Familiarity with tools such as Jira, Asana, ClickUp, Figma, Google Sheets, and Excel
- • Experience with contact center technologies (AWS Connect, Genesys, Five9, etc.)
- • Experience modernizing legacy operational processes
- • MBA or advanced degree
- Fully remote within the United States, with a preference for candidates located in or willing to spend time in the Dallas, TX area
Benefits
- Annual Bonus: 15%
- Competitive benefits package
- Fully remote within the United States
Company Overview