Note: The job is a remote job and is open to candidates in USA. HighLevel is an AI-powered business operating system that provides infrastructure for agencies, entrepreneurs, and small and medium-sized businesses to build, automate, and scale. The Staff Product Designer will lead complex, high-impact design initiatives across multiple teams and product areas, translating customer and business needs into coherent product experiences. The role combines strategic influence, hands-on design execution, AI-enabled workflow design, design-system development, and mentorship.
Responsibilities
- Lead design strategy and execution for complex initiatives that span multiple teams, product surfaces or customer workflows
- Translate customer needs, business goals, technical constraints, data signals and product strategy into clear experience direction
- Partner with product and engineering leaders to clarify problem spaces, sequence design work and align teams around high-quality outcomes
- Create prototypes, workflows, interaction models and high-fidelity designs that make complex product ideas tangible and testable
- Identify product experience gaps, design debt and cross-team inconsistencies, then turn them into practical improvements
- Shape AI-enabled workflows, intelligent interfaces and automation-heavy experiences that give customers clarity, control and confidence
- Strengthen shared patterns, design-system adoption, accessibility standards and implementation guidance across adjacent product areas
- Mentor senior and lead designers through critique, coaching, product judgment, storytelling and strong design rationale
- Collaborate effectively across US and India time zones in a 100% remote environment
Skills
- You have spent 8+ years designing complex digital products, ideally including SaaS, B2B, platform, workflow-heavy, AI-enabled or similarly sophisticated product experiences
- This role requires exceptional craft, strong product judgment and the ability to balance strategic influence with hands-on design work
- You should be comfortable defining experience direction, mapping complex workflows, prototyping new interaction models, strengthening shared patterns and helping teams preserve quality through implementation
- Experience using AI-powered tools for exploration, prototyping, critique, synthesis or workflow acceleration is mandatory
- Applications without a portfolio will not be considered
- 8+ years of relevant product design experience, leading complex, ambiguous and high-impact initiatives across multiple teams or product areas
- An exceptional portfolio that demonstrates staff-level craft, product judgment, customer empathy, systems thinking, measurable impact and shipped product quality
- Experience shaping product direction beyond a single feature or team, with the ability to connect adjacent workflows into coherent customer experiences
- Exceptional visual and interaction design craft, with deep care for hierarchy, layout, typography, grids, spacing, motion, usability, accessibility, content quality and implementation detail
- Proven experience across the design lifecycle, including research, information architecture, interaction design, visual design, prototyping, content strategy and usability testing
- Strong prototyping fluency, including the ability to use Figma, Framer, AI coding tools or lightweight front-end code to make complex ideas tangible
- Experience designing AI-powered, automation-heavy or intelligent product experiences where customers need transparency, control, trust and useful guidance
- Deep fluency in design systems, accessibility standards, reusable patterns and scalable product experience decisions
- Strong cross-functional leadership skills and the ability to work fluently with product managers, engineers, data partners, customer-facing teams, senior stakeholders and other designers
- Excellent communication and facilitation skills, with the ability to align teams through customer insight, business rationale, data, prototypes and craft
- A collaborative, low-ego leadership style with a track record of mentoring designers, improving critique and raising standards
- You move comfortably between product strategy, customer insight, systems thinking, prototyping and hands-on design execution
- You lead through influence, clarity and credibility across teams that may not report into the same roadmap or operating rhythm
- You are a maker as well as a strategist, using prototypes, AI-assisted tools and practical technical fluency to make ideas concrete quickly
- You balance speed, detail, scalability and quality without losing sight of the customer
- You build trust through warmth, candor, accountability and genuine respect for your teammates as people
- You enjoy leading collaboration across time zones and cultural contexts, including with US- and India-based teammates
- You communicate in ways that help distributed teams work with clarity, care, trust and momentum
- You advocate for accessibility, inclusion and ethical design
Benefits
- 100% remote environment
Company Overview