Note: The job is a remote job and is open to candidates in USA. Zocdoc is a digital health marketplace focused on helping patients find and book in-person and virtual care. The Staff Platform Engineer, AI Enablement will design and build secure, scalable platform systems, tooling, guardrails, and AI-enabled workflows for both technical and non-technical stakeholders. The role will provide hands-on technical leadership, improve developer experience and operational reliability, and drive adoption across the organization.
Responsibilities
- Design and build platform services and solutions that are secure, scalable, and intentionally easy to use — including CI/CD pipelines, developer tooling, shared infrastructure patterns, and AI-powered developer workflows
- Contribute to the technical direction of Zocdoc's internal developer platform, including paved roads, tooling, and shared workflows for both engineering and non-engineering builders
- Build and maintain opinionated platforms and guardrails that enable non-technical teams to safely create, share, and operationalize AI tools — without introducing security vulnerabilities, access control failures, or operational bottlenecks
- Define and evolve the software development lifecycle for non-traditional builders: access controls, credential management, testing patterns, on-call/support paths, and contribution workflows
- Collaborate across teams to understand real developer pain points and non-technical stakeholder needs; validate platform bets; and drive adoption of platform capabilities across both audiences
- Own and deliver high-impact platform investments end to end — from problem framing through implementation and rollout
- Improve measurable outcomes such as build times, deployment safety, AI tool adoption rates, and operational simplicity
- Champion platform-as-product thinking by treating internal engineers *and* non-technical builders as first-class users — and continuously refining the experience based on their feedback
- Advance platform capabilities in AI-assisted development, helping shape how all Zocdoc builders use AI in their daily workflows with the right guardrails for safety, quality, and testability
- Work with cutting-edge generative AI tools and technology to accelerate platform development and model best practices for the broader organization
- Mentor engineers and technologists across the business and raise the bar for technical design and code quality
- Ensure platform patterns align with security, compliance, and reliability expectations without becoming a bottleneck
Skills
- Enjoy building platforms that enable productivity, consistency, and autonomy for diverse audiences
- Enjoy learning and teaching others about leveraging AI-based technologies to achieve real-world results
- Are motivated by making *other people* more effective; not just shipping your own features
- Like designing cohesive developer and/or non-technical experiences that teams actually want to adopt
- Care deeply about empathy, usability, and reducing cognitive load
- Prefer solving real problems through thoughtful design, iteration, and collaboration
- Are comfortable translating complex technical concepts for non-technical stakeholders — and enjoy doing it
- Find satisfaction in building systems that scale predictably and help others succeed
- Thrive in environments with ambiguity, frequent change, and evolving prioritization — and bring clarity where there was none
- Are a natural collaborator
- Have 7+ years of experience building or evolving internal developer platforms, productivity tooling, or CI/CD systems used by multiple teams
- Have designed and operated distributed systems in AWS or similar cloud environments
- Bring strong judgment around platform abstractions and APIs — knowing when to standardize and when to stay flexible
- Can take ambiguous problems, break them into deliverable pieces, and drive them to measurable outcomes
- **Communicate technical trade-offs clearly to both technical and non-technical audiences** — translating engineering concepts into terms that resonate with stakeholders outside of software development
- Treat adoption as a first-class engineering problem, not an afterthought — and know that adoption across non-technical teams requires an even higher bar of empathy and communication
- Have experience (or strong, informed opinions) building guardrails, access controls, and safe onboarding paths for non-engineers using AI tools
- Are motivated by enabling other engineers *and* non-technical builders to work reliably, safely, and with confidence
- Value learning, curiosity, and operational excellence — and model those qualities for the team
- Are comfortable in fast-moving, high-change environments where priorities evolve and alignment requires active investment
- Have integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
- Hold a Bachelor's degree in CS, Math, Engineering, or a related field (or equivalent practical experience)
Benefits
- Flexible work environment for those based in NYC (Role is open to remote)
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Variable pay and/or equity for certain positions
Company Overview
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