Note: The job is a remote job and is open to candidates in USA. Convene, Inc. is a Tampa based, award-winning technology services organization with offices and resources throughout the US, Mexico, and India. The Senior Operations Engineer upholds and enhances the operational infrastructure of the organization by monitoring and resolving production environment issues while automating processes to improve scalability and reliability.
Responsibilities
- Investigating and Resolving Production Issues: Monitor, troubleshoot and address complex issues that arise in production environments by identifying root causes and implementing solutions ensuring smooth system operations
- Operational Efficiency: Develop tools and software to automate operational procedures and enhance system efficiency
- Cross-functional Collaboration: Collaborate with cross-functional teams to align with business goals and address technical inquiries
- Enhancing System Experience: Optimize system health and performance to maximize product value and user experience
- Perform other duties as assigned
Skills
- Bachelor's degree in Computer Science or related field or equivalent experience
- Proficiency in Linux and Windows server administration
- Solves complex problems through experience and collaboration
- Ability to professionally communicate fluently in verbal and written English
- Ability to support a diverse and inclusive work environment
- Ability to troubleshoot network issues and implement security protocols
- 7+ years of experience as an Operations Engineer or similar role
- Any degree or equivalent experience and/or strong or advanced proficiency in any of the above required skills/experience
- Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams
- Familiarity with languages like YAML, batch and json
- Strong Powershell skills
- Experience with core technologies such as Rubrik for backup, NetApp for storage, VMware ESXi, Microsoft Azure, Microsoft Intune, ITIL, and ticketing systems
- Solid understanding of DHCP, TCP/IP, DNS, VLANs, ping, and traceroute
Benefits
- Competitive benefits
- Full-time remote position
- Home office set up, quiet place to work, and ability to hard wire into high-speed internet connection
- Accommodation consideration available upon request
- Flexibility to work evenings and weekends, as needed
Company Overview
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