Note: The job is a remote job and is open to candidates in USA. WVU Medicine is seeking a Senior Systems Analyst to support information systems that meet organizational needs. The role focuses on requirements analysis, system design and implementation, troubleshooting, upgrades, end-user training, project coordination, and continuous process improvement.
Responsibilities
- Diagnose and Resolve IT Issues: Daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed
- Execute System Modifications, Implementation, and Testing: Implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives
- Perform Functional and Integrated Testing: Engage in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement
- Perform System Error Corrections and Optimizations: Identify, diagnose and correct system errors to maintain smooth operations and timely resolutions
- Perform User Security Management: Apply user security settings to uphold data integrity and optimize access control
- Identify opportunities for System Enhancements and Optimization: Recommend and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices
- Data Import/Export and Basic Reporting: Manage data transfers and generate reports, contributing to accurate data handling and reporting optimization
- Collaborate Effectively and Proactively Communicate: Work closely with team members, providing clear updates to ensure alignment with project goals
- Effectively Communicate with Business Partners: Engage with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectives
- Foster a Positive Team Environment: Contribute to a supportive, respectful, and collaborative work culture
- Demonstrate Openness to Feedback and Continuous Improvement: Actively seek and apply feedback and suggest process improvements
- Ensure Reliable Remote Communication: Maintain consistent communication with the team for seamless collaboration
- Project Planning and Scheduling: Lead identification of project stakeholders, define and create project scope, plan, deliverables, schedule, and milestones
- Coordination: Organize and manage projects, as the primary point of contact for team members, colleagues, vendors, and stakeholders to ensure the smooth execution of projects
- Communication: Lead ensuring communication of information within the project. Including facilitation of regular meetings, documentation of meeting notes and action items
- Documentation and Reporting: Maintain detailed and organized project documentation, including project scope, plans, reports, and status updates
- Risk Management: Identify risks, create risk mitigation plans, and ensure contingency measures are in place
- Issue Management: Identify problems in the project and find solutions to keep the project on track
- Provide End-User Support and Training: Deliver classroom, one-on-one, and/or remediation training to support end-users' effective use of systems
- Assess User Readiness and Abilities: Evaluate staff readiness and skill levels to ensure proper use of systems and identify any additional training needs
- Deliver Systems Support: Offer ongoing end-user systems support to resolve issues and enhance system proficiency
- Content Development: Contribute to curriculum development to support the creation and delivery of effective training materials that align with organizational workflows and objectives
- Demonstrates advanced commitment to expanding technical knowledge
- Utilizes resources such as application community sites, professional networks, and industry tools
- Applies advanced skills to support tasks and contribute to team objectives
- Attends advanced training sessions and workshops
- Follows industry news and monitors advanced trends
- Identifies key areas for personal and professional improvement
- Leads team discussions and knowledge-sharing activities
- Conducts advanced research for projects and contributes to content development
- Accepts and incorporates feedback from peers and supervisors
- Shares knowledge informally with peers
- Collaborates with other teams to gain a better understanding of their processes
Skills
- 1. Bachelor's degree in computer science, Information Technology, or a related field **OR** six (6) years of relevant experience
- 2. Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology
- 1. Minimum 5 years' relevant experience
- 1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift
- 2. Ability to sit for extended periods of time
- 1. Significant expertise in applicable business, clinical, imaging, or web application systems, including advanced workflows, focused on driving efficiency and optimization
- 2. Senior-level proficiency in systems administration and providing strategic insights and improvements to business operations
- 3. Significant experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations
- 4. Advanced knowledge of patient flow, physician and clinician workflows, medical terminology, and electronic medical records, with expertise in the clinical areas supported by this role
- 5. Senior-level understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance
- 6. Knowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this role
- 7. Senior-level knowledge of reporting tools, delivering actionable insights and enhancing decision-making processes through comprehensive data analysis and reporting capabilities
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