Note: The job is a remote job and is open to candidates in USA. TDECU is seeking a Senior Specialist to support its Loan Operations function. The role performs daily back-office consumer loan activities, audits loan accuracy, manages lien and collateral processes, handles inquiries and transactions, and serves as a subject matter expert while helping improve department procedures and processes.
Responsibilities
- Serves as the main point of contact for detailed loan inquires, history research, and core loan system questions. Provides follow-up to ensure all needs are met efficiently
- Serves dealers face-to-face with payoffs and drafts for collection
- Processes mailed in and automated report items for deposit and/or payments to applicable accounts. Including credit insurance payments and total loss settlements
- Establishes new consumer loans by ensuring accurate information is set up and in relevant systems
- Ensures salability of collateralized consumer loans
- Reviews and completes loan correction requests, rate modifications, and payment error research
- Complies and submits required documentation and information to associated vendors for credit insurance and total loss claims
- Produces standard letters for release of lien, satisfied lien, affidavit for intercontinental transport, and payment history requests
- Completes monthly balancing of internal Loan Operations accounts and general ledgers for accounting
- Maintains product accuracy by review of critical documents and reports to ensure future rates, receivables, due dates, and payment changes are within guidelines
- Verifies title work documentation in conjunction with new loans and completes lien filings with the local tax office
- Ensures accuracy and timeliness of lien filings by working with finance companies, state DMV offices, and dealers
- Complies and submits lien reports to finance department for review
- Releases liens on collateral items both physically and via electronic methods once loan agreements have been satisfied
- Assists with mergers, acquisitions, and various organizational projects to identify recurring issues and create sound resolutions
- Categorizes, files and retrieves required paper documents from the paper vault
- Completes quality checks of various documents stored within the optical system
- Creates and works various exception reports to ensure member satisfaction and appropriate systems are updated accordingly
- Through use of software and data management techniques, develops automated solutions to routine administrative tasks
- Assists department manager in creating efficient processes throughout Loan Operations
- Processes incoming oil and gas drafts for collection with outside financial institutions. Ensures proper follow-up is completed on outstanding items
- Serves as Subject Matter Expert to employees and offers assistance with technical consumer loan knowledge
- Creates engaged employees through development and positive coaching within the Loan Operations team. Proactively identifies employee talents and provides coaching and mentoring
- Orders office supplies and assist with expense reports
Skills
- High School diploma or equivalent is required
- Three or more years job related or similar experience
- Strong working knowledge of relevant software including Microsoft Office. Must have extensive experience with Microsoft Excel and experience with creating and managing large data sets
- Passion for accuracy. Substantial ability to prioritize tasks and solve complex problems
- Ability to handle and maintain confidential information in a sensitive manner
- Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement
- Mental alertness and adaptability to office work environment
- Effective oral, written and interpersonal communication skills with the ability to carry out instructions, interpret documents, understand procedures, and speaks clearly
- While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit. An employee must frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds to perform essential position functions
- Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate
- Must have a valid Drivers License
- This position may require travel up to 10% of the time in local and regional areas based on business needs
- Occasional after hours work may be required
Company Overview