Note: The job is a remote job and is open to candidates in USA. Anaplan is seeking a Senior Solutions Implementation Manager to lead end-to-end deployments of Anaplan solutions for customers. The role manages delivery teams, customer and executive relationships, project timelines, resources, risks, and stakeholder alignment to ensure successful implementations.
Responsibilities
- Deliver high-level presentations to audiences ranging from executives to system end-users
- Manage end to end project in collaboration with the client project manager to a successful deployment of Anaplan solutions
- Act as the key liaison and business partner to the client at both the project management and executive level as needed
- Identify resource needs, manage resource time allocation and hold the team accountable to deadlines
- Monitor project timeline and ensure milestones are met
- Manage issues and risk by clearly presenting both internally and externally, escalating as needed, and deploying risk mitigation strategies as appropriate
- Reporting on available resources, budget, and project status to project sponsors and stakeholders
- Ability to work on multiple, concurrent tasks and adapt to shifting priorities, demands and timelines
- Effective communication and teamwork with project teams and collaboration with other departments
- Understand priorities, scope, timeline, goals, and key milestones
- Maintain customer focus and demonstrate leadership to drive consensus and project-related decisions
- Manage client expectations appropriately with the ability to manage relevant situations with a positive outcome
- Facilitate stakeholder alignment by translating complex business requirements into actionable implementation plans and ensuring cross-functional understanding and agreement
- Drive continuous improvement by capturing project learnings, documenting best practices
Skills
- Self-starter with a proven track record of driving customer success and aligning in complex customer environments at the executive and department levels
- Ability to understand customer requirements and work with Business Partners to best translate those into a simple, usable, yet high value-add solution
- Experience in enterprise performance management, ability to partner with account executives, solution architects, customer success leadership, etc
- Fanatical about customer success and tenacious at driving implementations that create long-term customer value
- Passionate about working in a teaming environment and owning the outcomes of the implementations you lead
- Depth in program and project management of complex multi-stakeholder environments
- Proven ability to influence and build trusted relationships with stakeholders at all levels, driving collaboration and long-term partnership
- 8+ years of software project management, customer success management, and/or related experience
- Highly data-driven with a commitment to the process of managing milestones, outcomes and mitigating risks and solving issues
- Excited about driving and tracking a consistent implementation process with all customers in your portfolio
- Excellent verbal and written communication skills
- Experience using Anaplan
- Experience with Anaplan solution implementations
- Willingness to dig into the details and solve solutions with a cross-functional team of Anaplaners, Partners, and Customers
- Proficiency in project management tools to effectively plan, track, and report on project progress
- Ability to quickly learn and adapt to evolving technologies within Anaplan
Benefits
- Remote work
Company Overview
Company H1B Sponsorship