Note: The job is a remote job and is open to candidates in USA. NASCO provides cloud products and solutions for enterprise clients, with a focus on enabling customer adoption, innovation, and success. The Senior Solutions Consultant partners with sales, product, engineering, and customers to architect scalable SaaS and cloud solutions, lead discovery and demonstrations, and guide technical onboarding and implementation. The role also builds executive relationships, supports thought leadership, monitors solution performance, and identifies optimization and expansion opportunities.
Responsibilities
- Collaborates with pre and post sales and with go-to-market teams to understand customer needs, develop proposals, craft RFP/RFI responses, deliver tailored presentations, and articulate solution value and ROI
- Leads discovery sessions to gather business and technical requirements, identify pain points, and align tailored solutions
- Delivers customized product demonstrations, answers technical inquiries, and supports proof-of-concept or trial engagements to validate feasibility and value
- Facilitates solution design workshops with customers and partners, architects scalable SaaS/cloud solutions, defines data, cloud, and integration strategies, and prepares technical documentation and proposals
- Conducts technical feasibility assessments, evaluates risks, costs, and schedules, and advises project teams on implementation strategies
- Bridges communication between product, engineering, and client teams to ensure alignment, escalate technical concerns, and incorporate customer feedback into product development
- Builds trusted relationships with C-level and senior stakeholders, serves as a strategic advisor, uncovers expansion and upsell opportunities, and advocates for customer needs internally
- Guides customers through technical onboarding, integration, performance optimization, and security reviews, supports pre-sales and post-sales phases to ensure implementation success, and provides technical training and enablement for customers and partners. Provides ongoing support and troubleshooting for clients after deployment
- Develops and maintains technical documentation, user guides, training materials, and reusable assets such as playbooks, best practice guides, and white papers
- Support and contribute to NASCO thought leadership presentations and position papers on our solutions, represents the company at industry events and webinars, and participates in beta tests, pilot programs, and feedback loops to validate new features
- Monitors solution adoption and performance post-implementation, partners with the broader organization including product, business value, and the partnership organization to assess adoption and performance. Analyzes results, measures ROI, and recommends enhancements
- Conducts market and competitive analysis to position solutions effectively and highlight differentiators
Skills
- Demonstrates deep understanding and support for SaaS products, data and analytics, and communicating business value through compelling solution narratives and ROI outcomes
- Communicates complex technical concepts clearly and persuasively to executive and diverse audiences, adapting presentations and documentation for varying levels of stakeholders
- Applies structured analytical and strategic thinking to translate business objectives into technical solutions, exhibiting advanced problem-solving and creative solution design in complex environments
- Builds strong customer relationships through emotional intelligence, empathy, and consultative influence
- Manages multiple projects, schedules, and stakeholders effectively under pressure, coordinating with others to ensure alignment with project timelines and deliverables
- Develops and maintains technical documentation, user guides, training materials, and reusable assets
- Provides technical training and enablement for customers and partners
- Conducts technical feasibility assessments, risk analysis, and advises project teams on implementation strategies
- Utilizes CRM platforms (e.g., Salesforce, HubSpot) and demonstrates proficiency in data modeling and database technologies
- 8+ years of experience in solution architecture, technical sales, or customer-facing technical roles
- 5 years of experience in healthcare required
- Experience with large-scale SaaS implementations and user adoption strategies
- Experience in enterprise B2B sales environments with multi-million dollar deal sizes
- Bachelor's degree in Engineering, Computer Science, or related technical field or equivalent experience
- Demonstrates experience with programming or scripting languages (e.g., Python, Java, SQL) for solution prototyping and troubleshooting
- Ability to deliver thought leadership through conference speaking, webinars, or publishing white papers
- Conducts competitive and market analysis to position solutions effectively and highlight differentiators
Benefits
- Fully remote work from home
- Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
- Telehealthcare for medical and behavioral visits
- Generous PTO with buy/sell options
- 9 company holidays, a floating day off, and a day off for volunteering
- Employee Assistance Program
- Wellness program with opportunities to earn insurance discounts or credit toward health-related items
- 401K Plan with employer matching contributions
- Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
- Bonus and Recognition programs
- Tuition Assistance
- Consultation with a financial planner
- Basic Life & AD&D Insurance
- Short- and Long-Term Disability Insurance provided
- Supplemental Term Life Insurance available
- Group Discount programs for mobile, technology services, and other offerings
- Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost
Company Overview