Note: The job is a remote job and is open to candidates in USA. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. The Sr Resident Engineer - Meta will provide post-sales support for HPE’s Network Products, working closely with customers to resolve technical and operational issues related to their network systems.
Responsibilities
- Understand the customer’s organizational structure and become familiar with the customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable
- To hold network information gathering workshops with the customer to understand the customer's existing network design and the technical requirements of new network designs
- Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment, and help develop plans to implement and verify that they are operating correctly in the live network
- Test patches and fixes to operating software, ensuring they are implemented and functioning correctly in the pre-production test network and then in the live network, as implementation plans dictate
- Hold technology workshops with the customer to discuss equipment and network problems and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
- Support design and planning of Juniper MX, QFX, EX series, and associated solutions within the customer’s commercial network
- Support ongoing efforts in defining best practice policies for Juniper/HPE product applications used by customers
- To peer with other employees performing similar Resident Engineering roles, where lessons learned may help minimize risk associated with major network upgrades or changes in the network
- The RE will be expected to develop secondary skills in other products in the HPE product portfolio
Skills
- Bachelor's degree in engineering, computer science, or equivalent experience
- 7 years' experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments with either a technology vendor or a service provider environment
- JNCIE/CCIE Service Provider or equivalent
- JUNOS CLI experience across MX, QFX, EX series
- Expert IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy)
- Routing protocol operation, migration, and scaling mechanisms
- Routing policies at BGP peering points
- VPNs and the associated tunneling technologies (MPLS, EVPN, L3VPN, VPLS)
- Ethernet switching and 802.1Q, QOS
- Software-Defined Networking (SDN)
- Strong interpersonal skills
- Demonstrated ability to break down work activities to achieve project goals
- Demonstrated ability to communicate project status and identify risk
- The ability to work independently and to function in a team environment
- Strong customer interface and presentation skills
- Demonstrated ability to manage multiple projects and work calmly under pressure
- Programming and scripting experience preferred (Python, Ruby, shell, awk, slax, etc.)
- Familiar with the operation of management tools and network analyzers
- Trend analysis to help deliver more efficient solutions to the customer network
- An understanding of the protocols surrounding IP service provider networks. These skills include but are not limited to:
- Cloud architecture experience
- Must understand BGP and route reflector topologies
- Must be able to communicate effectively and technically with internal JTAC, escalation, and engineering teams
- Must be able to communicate effectively with the customer
- Scripting skills (Slax, Python, Ansible)
- Database experience a plus
Benefits
- Remote/Teleworker (primarily work from home).
- Comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
- Specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
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