Note: The job is a remote job and is open to candidates in USA. Dice is seeking a Senior Project Manager to lead complex, highly visible technical programs involving Artificial Intelligence, cloud platforms, and customer interaction technologies. The role owns end-to-end delivery, governance, risk management, stakeholder coordination, AI and IVR modernization workstreams, implementation readiness, and benefits realization.
Responsibilities
- Own end-to-end program delivery from concept and business case through planning, execution, implementation, stabilization, and transition to operations
- Develop and maintain integrated program plans, schedules, estimates, resource plans, budgets, dependency maps, milestones, and executive status reporting across multiple technical workstreams
- Establish program governance, decision rights, escalation paths, delivery standards, and operating rhythms that create transparency, accountability, and timely decision-making
- Serve as the primary program point of contact for executive sponsors, business leaders, product owners, engineering teams, architecture, information security, risk/compliance, operations, vendors, and other stakeholders
- Lead Agentic AI and Conversational AI workstreams, ensuring use cases, capabilities, orchestration, human-in-the-loop controls, evaluation criteria, and implementation priorities align with strategic goals and customer/business outcomes
- Partner with AI, data, security, legal, compliance, and risk stakeholders to incorporate responsible AI governance, model/vendor risk management, privacy, security, testing, monitoring, and production-readiness requirements into the delivery plan
- Provide program leadership for AI-based solutions, facilitating well-governed architecture and platform decisions that balance security, resiliency, scalability, integration, cost, performance, and delivery timelines
- Oversee IVR and voice-channel modernization as a major program workstream, including conversational design, telephony/contact-center dependencies, integrations, routing, testing, migration/cutover, operational readiness, and customer experience considerations
- Coordinate cross-workstream dependencies among AI capabilities, cloud infrastructure, APIs/integrations, data, contact-center/IVR platforms, security controls, and business processes
- Translate technical complexity into clear business implications, options, decisions, risks, and recommendations for senior stakeholders without replacing the accountability of engineering or architecture owners
- Clarify program goals, scope, success measures, deliverables, and priorities with stakeholders; manage scope changes and interventions required to achieve intended outcomes
- Identify, assess, quantify, prioritize, and actively manage program risks, issues, assumptions, constraints, and dependencies; develop mitigation and contingency plans for high-priority risks
- Escalate challenging issues that jeopardize program success professionally, objectively, and with clear decision requests and recommended paths forward
- Ensure project and program deliverables meet agreed quality standards, acceptance criteria, governance requirements, timelines, and budget commitments
- Create executive-ready reporting and dashboards that communicate progress, forecast, financial health, risks, dependencies, decisions, benefits, and key performance indicators
- Lead vendor and partner coordination where applicable, including delivery commitments, integration dependencies, performance expectations, and issue resolution
- Drive testing and implementation readiness across technical and business teams, including requirements traceability, test strategy, UAT coordination, cutover planning, rollback/contingency planning, training, communications, and hypercare
- Participate in change management and process improvement initiatives and recommend improvements to delivery procedures, controls, governance, and operating practices
- Support benefits realization by defining measurable outcomes and partnering with business/product owners to track adoption, operational performance, customer experience, and value after implementation
Skills
- Remote - CST OR MST Time Zones
- United States
- Bachelor's degree in business, computer science, information systems, engineering, or a related field, or equivalent relevant work experience
- Project Management Professional (PMP) certification required
- 10+ years of progressively responsible project/program management experience, including leadership of large, complex, cross-functional technology implementations
- Demonstrated industry experience leading AI-enabled transformation programs, preferably involving Agentic AI, Conversational AI, virtual assistants, intelligent automation, or generative AI capabilities
- Working knowledge of AI solution delivery concepts, including model/service integration, prompt and conversation design considerations, retrieval/knowledge integration, evaluation, guardrails, observability, and responsible AI controls
- Experience delivering solutions on AWS or comparable enterprise cloud platforms and collaborating effectively with cloud architects and engineering teams on architecture, security, resiliency, scalability, and cost decisions
- Experience leading IVR, contact-center, telephony, voice-bot, or conversational customer-service implementations; experience with platform migration or modernization strongly preferred
- Strong knowledge of systems development methodologies and experience with requirements, solution delivery, testing, implementation, and operational transition
- Experience operating in Agile, hybrid, and/or scaled delivery environments and coordinating multiple teams with interdependent backlogs and milestones
- Strong financial and vendor management skills, including forecasting, budget management, resource planning, statements of work, and delivery accountability
- Strong analytical, documentation, facilitation, negotiation, and executive presentation skills
- Ability to develop and maintain strategic partnerships with senior business leaders, technology leaders, project sponsors, product owners, customers, vendors, and globally distributed teams
- Ability to communicate effectively with both technical and non-technical audiences and to facilitate decisions where business, architecture, risk, and delivery priorities intersect
- Experience with enterprise project and collaboration tools such as Microsoft Project, Jira, Confluence, Visio, Power BI, or equivalent tools; SQL/data literacy is a plus
- Advanced degree (MBA, MS, or similar) preferred
- Agile certification (e.g., PMI-ACP, Scrum, SAFe) preferred
- AWS cloud certification preferred
Benefits
- For contract employees: group medical, dental, vision, life, long-term disability, and short-term disability insurance
- For contract employees: 21 days of accrued paid time off
- For contract employees: 401(k)
- For contract employees: tuition reimbursement
- For contract employees: performance bonuses
- For contract employees: paid overtime
- Remote work in the CST or MST time zones
Company Overview
Company H1B Sponsorship