Note: The job is a remote job and is open to candidates in USA. The American Heart Association is a nonprofit organization dedicated to advancing cardiovascular and brain health and promoting longer, healthier lives. The Senior Program Manager, Mission Advancement Operations leads planning, implementation, delivery, and performance reporting for operational and transformation priorities, including technology initiatives, workforce effectiveness, change enablement, staff supervision, and division performance measurement.
Responsibilities
- Translate operational vision and priorities into clear and actionable program plans, workstreams, milestones, ownership, dependencies, and success measures
- Develop and manage the portfolio of Mission Advancement Operations goals and projects. Maintain visibility into progress, risks, decisions, outcomes, and staff contributions across the portfolio; elevate matters requiring National Vice President action or direction; and drive timely decision-making and follow-through
- Lead cross-functional planning and implementation for annual and multi-year operational priorities in partnership with the National Vice President, Operations Leadership Team, and other stakeholders. Facilitate planning and solution development, establish roadmaps and project plans, clarify participant roles, maintain action-item accountability, monitor progress, and recommend corrective action when needed
- Ensure completed projects and initiatives transition successfully to operational owners with appropriate documentation, controls, and sustainment plans
- Manage day-to-day delivery across the technology project portfolio. Coordinate follow-up with Business Technology implementers, monitor milestones and dependencies, resolve execution barriers, and provide the National Vice President with clear updates on progress, exceptions, decisions, and escalation needs
- Work closely with the VP and operations leadership colleagues to implement the ELEVATE vision for technology-enabled transformation
- Ensure the identification, documentation and establishment of the semantic layer needed for future transformative technology projects across Mission Advancement
- Establish and maintain Mission Advancement agent register
- Coordinate approved artificial intelligence, automation, Copilot, and agent-enabled initiatives including support for engagement related to workforce upskilling
- Manage the Mission Advancement onboarding and offboarding process and resources, including the strategic content development of role-specific plan templates, development and maintenance of Mission Advancement subject matter expert presentations, coordination with national HR onboarding, and engagement/notification of stakeholders
- Project manage the implementation of prioritized improvements arising from employee engagement surveys and other department feedback
- Plan and oversee Mission Advancement department meetings and Operations Division meetings. Develop agendas with leadership input; coordinate presentations, executive talking points, production, and stakeholder readiness; and ensure decisions and follow-up actions are documented and advanced
- Prepare for and oversee production of the annual Mission Advancement Awards, Operations Division awards and related processes and materials
- Coordinate approved professional development initiatives for Mission Advancement, including implementation planning, stakeholder communication, participation support, and progress tracking, as directed by the National Vice President
- May supervise, coach, and develop up to one staff member
- Establish clear priorities, performance expectations, development objectives, and workload alignment
- Delegate appropriate project coordination, documentation, reporting support, meeting logistics, and action tracking while maintaining accountability for timely, high-quality delivery
- Maintain an operating model that distinguishes senior program management responsibilities from project coordination support
- Partner with the National Vice President and Operations leaders to establish a layered portfolio of key performance indicators across the division’s scope. Track and analyze results, develop clear reports and infographics, and validate data with workstream owners to ensure accurate, timely, and consistent reporting
- Alert to opportunities, recommendations for action, and escalation points for the National Vice President
Skills
- Bachelor's degree or equivalent experience
- Minimum five (5) years of management experience in the nonprofit setting, to include project management, program management, campaign management, and/or P&L responsibility
- Experience leading complex, cross-functional programs or projects from planning to execution to final reporting
- Experience translating a senior leader's vision and priorities into implementation plans, coordinated workstreams, and measurable results
- Experience applying project management, operational improvement, and change enablement practices
- Demonstrated ability to establish structure, clarify ownership, manage dependencies, drive accountability, and advance work through completion
- Experience developing and using KPIs, project plans, dashboards, performance measures, status reports, and decision-support materials
- Experience with strategic business development and management related to technology projects
- Working knowledge of foundation giving, major and legacy gift development, and the infrastructure supporting this area of development operations
- Strong analytical, problem-solving, facilitation, stakeholder management, and organizational skills
- Excellent written and oral communication skills
- Demonstrated ability to influence and coordinate work across teams in a hierarchical culture without relying on formal authority
- Ability to manage multiple priorities and work with limited supervision
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Teams, GenAI, project management, and collaboration tools
- Experience supervising, coaching, or directing the work of a staff member
- Direct experience and/or working knowledge of lead generation marketing, prospect research, proposal development, and stewardship communications
- Experience or working knowledge of the financial and estate planning advisory industry
- Experience in a national nonprofit organization
- Hands-on experience supporting operational transformation, process automation, artificial intelligence, Copilot, agent-enabled workflows, CRM, data, or digital transformation initiatives
- Experience coordinating onboarding, offboarding, professional development, employee engagement, or workforce activation programs
- Experience measuring adoption, efficiency, quality improvement, operational impact, and benefit realization
- Project management, change management, Lean, Six Sigma, or comparable certification or training
- Change management frameworks and models
- CFRE, CAP, or IPA Preferred
Benefits
- This position can be home-based.
- Access to Heart U, the Association’s award-winning corporate university, as well as additional training and support, locally.
- Eligibility for an incentive program, with the potential to earn up to XX% of base pay.
- Medical, dental, vision, disability, and life insurance.
- A robust retirement program that includes an employer match and automatic contribution.
- Employee assistance program.
- Employee wellness program.
- Telemedicine and medical consultation.
- Employee Resource Groups (ERG).
- Participation as a mentor or mentee in the professional mentoring program.
- Heart U, the Association’s national online university, with more than 100,000 resources.
- Paid Time Off (PTO) at a minimum of 16 days per year for new employees; the number of days will increase based on seniority level.
- A total of 12 paid holidays off each year, including several days off at the end of the year.
- Tuition assistance for employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
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