Note: The job is a remote job and is open to candidates in USA. AlertMedia provides a Risk Intelligence and Response platform that helps organizations protect their people, operations, and brand. The Senior Product Manager will lead the strategy and development of new AI capabilities for critical-event response workflows, taking products from zero to one and partnering with Engineering, Design, and customer-facing teams to prototype, launch, measure, and scale solutions.
Responsibilities
- Develop deep expertise in the personas we serve — security, safety, business continuity, IT, and operations leaders, and the responders who execute when something goes wrong — including how their work is structured, staffed, measured, and escalated
- Interview customers and prospects continuously. Run discovery conversations, workflow walk-throughs, and feedback sessions that produce specific problem statements rather than feature requests
- Maintain a clear, current view of the problems we solve well today, the opportunities to solve problems better, and the problems we should be solving 12 to 24 months from now
- Track industry trends, the automation and AI landscape, platform and integration changes, and the competitive field, and translate them into implications for our roadmap
- Own the roadmap for new AI capabilities: decide what we build, what we defer, and what we decline, with reasoning that stands up to scrutiny
- Shape the strategy and positioning for a product that is still being defined and build the case for where it should go next
- Balance business objectives, customer needs, and industry trends when sequencing work, and make the tradeoffs explicit to stakeholders
- Define the problem sets and jobs to be done that anchor each initiative, so the team understands the outcome before it debates the solution
- Partner with Engineering and Design to translate customer problems into specifications, acceptance criteria, and deliverable milestones the team can execute against
- Break large initiatives into releasable increments that produce customer value early and inform what comes next
- Stay close through delivery — grooming, scope decisions, testing, and launch readiness — and resolve ambiguity before it becomes rework
- Use AI development and design tools such as Claude Code, Claude Design, and Codex to build working prototypes, pressure-test concepts, and put something tangible in front of customers in days rather than quarters
- Treat prototypes as a research method: use them to invalidate weak ideas inexpensively and to sharpen strong ones before Engineering commits
- Bring that fluency to the wider product team and raise the bar for how quickly we can move from idea to evidence
- Define what success looks like before launch — adoption, time saved, workflow completion, reliability, retention impact, revenue contribution — and instrument for it
- Analyze product usage data and customer outcomes after release, report honestly on what worked and what did not, and feed those findings into the next round of prioritization
- Work with Product Marketing to position new capabilities, shape messaging, and equip Sales, Customer Success, and Support to sell and support them with confidence
- Translate product functionality into narratives and practical applications that customer-facing teams can use in real conversations
- Lead internal training, demos, and Q&A sessions so the organization understands not just what shipped but why it matters to the people who use it
Skills
- 4+ years of product management experience, including owning a product or major product area end to end — discovery, delivery, and measurement
- Experience taking a product or major capability from zero to one: defining the problem, shaping the concept, and shipping the first versions into customers' hands
- Prior experience working on agentic and/or AI-native products — workflow automation, process orchestration, integration platforms, agentic tooling, or similar
- A working understanding of how AI and LLM-based capabilities are designed into products, including where they add leverage and where they need guardrails
- A systems mindset — you naturally think in terms of workflows, dependencies, triggers, and how the pieces of a process fit together
- Strong analytical judgment and comfort making decisions from incomplete or conflicting information
- Advanced written and verbal communication skills, with the ability to hold a technical conversation with Engineering and a strategic one with an executive on the same day
- Comfort with tools like Jira, Confluence, and product analytics software
- A collaborative, no-ego approach and the ability to manage multiple priorities in a fast-moving environment
- Resourcefulness — you keep going when the path is not clear
- Energetic, empathetic, and earnest, with a consistent record of delivering quality work on schedule
- Familiarity with Agile delivery, APIs, system integrations, and data pipelines
- Experience in critical event management, emergency communication, security, safety, or business continuity — or with the teams that run them
- Experience with product enablement or go-to-market support
- Strong preference for Austin, TX candidates, but open to remote US based candidates
- Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future
Benefits
- Competitive base salary + Variable Compensation + Company-wide bonus program
- Generous and flexible time off and parental leave policies
- Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
- 401K with generous company match
- Amazing rewards and incentives – we love celebrating each other!
- Commitment to community service with opportunities to give back
- Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails
- Ongoing career development opportunities through our Learning & Development team
- Meaningful work while growing your career in a fast-moving, global company with an award-winning culture
Company Overview