Note: The job is a remote job and is open to candidates in USA. Asurion is a B2B2C company serving over 300M customers globally, and they are seeking a Senior Product Manager to enhance their Lifecycle Care product ecosystem. The role involves managing program intake, driving cross-functional alignment, and ensuring that product initiatives are strategically aligned with business outcomes.
Responsibilities
- You’ll partner across commercial, operations, product, engineering, and governance teams to evaluate opportunities, structure initiatives, and ensure scalable, high-quality work enters the product delivery system
- Own Program Intake and Opportunity Definition
- Lead evaluation and intake of new client opportunities, ensuring initiatives are strategically aligned, clearly defined, and positioned to drive measurable business outcomes
- Establish scalable intake, discovery, and prioritization processes that improve clarity, visibility, and decision quality across teams
- Assess incoming opportunities and determine the best path forward — configurable product capabilities, custom development, operational solutions, partner-led approaches, or alternative recommendations
- Identify patterns across client requests and organizational needs to inform broader product and program strategy
- Ensure alignment on scope, outcomes, success criteria, and expectations before initiatives enter execution
- Drive Cross-Functional Discovery and Alignment
- Partner closely with Client, Commercial, Operations, Product, and Engineering teams to shape opportunities before development work begins
- Act as the translation layer between stakeholders, ensuring business problems, customer outcomes, and technical considerations remain aligned throughout discovery and planning
- Structure work into the appropriate delivery motion — proof of concept, pilot, commercial launch, or operational initiative — with clear milestones and exit criteria
- Facilitate decision-making and governance processes that balance strategic opportunity, scalability, delivery complexity, and business impact
- Create frameworks and operating rhythms that improve organizational clarity and consistency, including emerging AI-enabled workflows and decision processes
- Connect Strategic Decisions to Business Outcomes
- Ensure opportunities entering the roadmap are tied to clear business value, operational outcomes, and measurable success metrics
- Provide leadership visibility into opportunity pipelines, prioritization rationale, tradeoffs, and delivery readiness
- Influence decision-making by packaging opportunities with strong business context, customer insights, and strategic recommendations
- Stay engaged through execution to ensure delivered outcomes align with original goals and stakeholder expectations
- Continuously improve how Lifecycle Care evaluates, structures, and operationalizes enterprise opportunities at scale
Skills
- 5–8+ years of Product Management, Program Strategy, Consulting, Business Operations, or related experience in enterprise B2B environments
- Experience working across complex, cross-functional organizations where success depends on alignment between commercial, operational, and technical stakeholders
- Strong strategic thinking and discovery skills — you can connect business problems, customer needs, operational realities, and technical constraints into a clear recommendation
- Demonstrated ability to create structure and clarity in ambiguous environments with evolving processes and priorities
- Experience leading intake, prioritization, governance, roadmap planning, or large-scale initiative definition processes
- Strong communication and stakeholder management skills, with the ability to influence without direct authority
- Comfortable balancing strategic thinking with operational execution and detail orientation
- Strong analytical instincts and business judgment, with experience using data and outcomes to guide decisions
- Experience with enterprise SaaS, platform products, operational workflows, AI-enabled processes, or large-scale service organizations is a plus
Company Overview
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