Note: The job is a remote job and is open to candidates in USA. iHerb is dedicated to making healthy living accessible to everyone and is seeking a Senior Product Designer to enhance their global e-commerce platform. The role involves owning the design of key features, conducting user research, and collaborating with cross-functional teams to ensure high-quality design solutions.
Responsibilities
- Own the design of core features and critical user flows, from initial discovery and user journey mapping through to final delivery
- Conduct user research and usability testing to validate hypotheses and transform findings into high-quality design solutions
- Create high-precision wireframes, interactive prototypes, and mockups that successfully navigate technical constraints and business requirements
- Expertly apply the design system to ensure consistency and scalability, while contributing new components to support global usability
- Partner closely with engineers to ensure designs are feasible and implemented with pixel-perfect fidelity
- Collaborate with product managers and cross-functional partners to drive design decisions that resolve user pain points
- Maintain a high bar for design quality, consistency, and attention to detail throughout the implementation process
- Contribute to the design organization by sharing best practices and participating in collaborative design reviews
- Stay current with e-commerce best practices and technical innovations to continuously refine product experiences
Skills
- A strong portfolio demonstrating sophisticated UX and UI execution, with a clear focus on problem-solving and interaction detail
- Proven ability to independently manage and deliver design outcomes for complex functional requirements
- Advanced interaction and visual design skills, with a mastery of modern design tools
- Demonstrated experience working with and contributing to design systems at scale
- Solid grounding in user-centered design methodologies and research practices
- Strong communication skills, with the ability to clearly articulate design logic and trade-offs to cross-functional partners
- Practical knowledge of front-end development principles and implementation constraints
- Working knowledge of accessibility standards and best practices
- Generally requires a minimum of +7 years of professional experience in UX/UI or Product Design, with a proven track record in e-commerce or complex digital products
- Bachelor's or Master's degree in Design, HCI, Graphic Arts/Design, Information Science, or a related field, or equivalent professional experience
- Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy
- Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner
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