Note: The job is a remote job and is open to candidates in USA. Red Hat provides enterprise open source software solutions, including Linux, cloud, container, and Kubernetes technologies. The Senior Platform Partner Technical Account Manager will support enterprise partners using Red Hat Enterprise Linux by providing technical guidance, managing incidents and relationships, troubleshooting issues, and collaborating with engineering, product management, and support teams to drive successful cloud technology outcomes.
Responsibilities
- Develop relationships with key business and IT stakeholders and become an expert on a partner’s solutions by understanding their top business goals and priorities
- Perform technical reviews and share knowledge to proactively identify and prevent issues
- Forewarn partners of technology changes or potential disruptions to their service and advise on mitigation strategies
- Provide advice and guidance to partners about current and future Red Hat products
- Troubleshoot technical issues and drive issue escalation with Red Hat, partner and customer teams
- Complete analysis and present periodic reviews of operational performance to leadership
- Manage partner use cases and maintain clear and concise case documentation
- Create partner engagement plans and keep documentation relevant to a partner's solution updated
- Manage and grow partner relationships by delivering attentive, relationship-based support
- Build a sense of trust with partners and serve as their advocate within Red Hat
- Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas
- Collaborate with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
- Travel, as necessary, to visit partners and attend events within the region
- Support enterprise partners implementing Red Hat Enterprise Linux based products and services
- Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
- Establish and maintain parity with Red Hat cloud technologies strategy
- Engage with Red Hat’s product engineering teams to help develop solution patterns, based on partner engagements, as well as personal experience, that drive platform adoption
- Engage with Red Hat’s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
- Communicate how specific Red Hat cloud solutions and our cloud roadmap align to partner use cases
Skills
- * 5+ years of Linux system administration experience
- * Hands-on experience with Red Hat Enterprise Linux in an enterprise grade production environment
- * Experience administering linux storage using logical volumes
- * Versed in Linux patching strategies and tooling for large scale deployments
- * Extensive linux troubleshooting experience on both physical and virtual environments
- * Familiarity with Linux containers and container management tools
- * Knowledge of cloud and server virtualization
- * Willingness to stay current on latest technologies and take an active role in your career development
- * Ability to manage and grow existing enterprise partner relationships by delivering proactive, relationship-based support
- * Outstanding verbal and written communication skills; ability to convey complex information to partners clearly and concisely
- * Comprehension of enterprise architecture and strategic business drivers
- * Ability to manage multiple issues and projects with an eye for detail
- * Direct experience with a variety of technology partners
- * Ability to develop and deliver presentations on various technical topics
- * Experience in a support, operations, development, engineering, or quality assurance organization
- * Red Hat Certified Engineer (RHCE) or equivalent experience
- * Awareness of the Red Hat product portfolio
- * Bachelor's degree in a technology-related discipline, preferably computer science or engineering
- * Experience working with RHEL Image Mode
- * Prior experience in a technical leadership or mentorship role
- * Technical knowledge of the Linux kernel and Linux file system
- * Expertise with Enterprise Cloud Solutions such as Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), and Software-as-a-Service (SaaS)
- * Expertise with IT Automation (Red Hat Ansible)
- * Experience containerizing applications for deployment in cloud environments
- * Familiarity with source code management tools like Git
- * Experience in storage configuration, deployment & administration
Benefits
- Continuous learning offerings
- Certification support
- Challenging growth opportunities
- Bonus, commission, and/or equity eligibility
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Paid time off and holidays
- Paid parental leave plans for all new parents
- Leave benefits including disability, paid family medical leave, and paid military leave
- Employee stock purchase plan
- Family planning reimbursement
- Tuition reimbursement
- Transportation expense account
- Employee assistance program
- Flexible work environments, from in-office, to office-flex, to fully remote, depending on the requirements of the role; benefits are only applicable to full time, permanent associates at Red Hat located in the United States
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