Note: The job is a remote job and is open to candidates in USA. Comcast Business provides connectivity, communications, networking, cybersecurity, wireless, and managed solutions for organizations. The Sr. Network Engineer 4, Design & Architecture leads the design and implementation of custom enterprise network solutions, provides advanced troubleshooting and Tier IV escalation support, and develops capacity planning, configuration, security, and operational standards.
Responsibilities
- Serves as a technical lead, providing guidance and mentorship to junior network engineers. This position works under limited supervision
- Leads the design and implementation of custom network solutions for existing and potential customers. Follows best-practice industry standards to provide a network design which is functional, scalable and secure
- Supports the Solutions Architect group to design, document and implement customer pilots and provide support for customer testing as required while in the pilot phase of the sales process
- Provides network engineering support to Sales organization as required
- Provides Tier IV escalation support to Help Desk. Troubleshoots, diagnoses and resolves customer network issues. When applicable, recommends changes to remediate any network deficiencies to enhance network performance
- Researches, evaluates and provides recommendations for new hardware and software solutions, to stay current with new technology and market trends and future requirements
- Position requires participation of a rotating "on call" schedule to provide support for our business and customers
- Creates technical presentations as needed, presenting to various audiences (both internal and external) with all levels of technical knowledge
- Develops, documents and maintains processes and procedures related to design, implementation, maintenance and operations of various complex customer networks
- Follows and enforces documented processes and procedures to meet established compliance requirements
- Analyzes customer bandwidth requirements and system interdependencies as required. Develops capacity planning models to meet customer's future needs
- Supports various professional services projects for existing or prospective customers to include, but not limited to Network Discovery & Design, Wireless LAN, and Security audits
- Consistent exercise of independent judgment and discretion in matters of significance
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
- This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future
- Other duties and responsibilities as assigned
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Support a culture of inclusion in how you work and lead
- Do what's right for each other, our customers, investors and our communities
Skills
- Role will be virtually based in Colorado or Illinois with up to 15% annual travel
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
- This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future
- B.A. or B.S. Degree in a technical field from an accredited college or university or equivalent experience (equivalent combination of education and experience considered)
- 7+ years of experience in network design, implementation, installation, maintenance and troubleshooting of complex enterprise networks
- CCNP, JNCIP, FNCSP(NSE4), CCVP, CCSP Certification or equivalent on-the-job experience considered
- Strong working knowledge of various Vendor routers, switches, firewalls (Cisco Firepower and Fortinet FortiGate preferred), SDWAN appliances and wireless devices to include; Cisco, Meraki, Fortinet, Juniper, Aerohive, Mist and Cradlepoint
- Strong understanding of networking technologies to include:
- SDWAN technologies (Cisco Catalyst preferred)
- High Availability protocols such as; HSRP, VRRP, GLBP
- IP Routing protocols to include; RIPv1, RIPv2, OSPF, BGP, EIGRP, Policy Routing
- Tunneling protocols to include; GRE, IPSec, DMVPN, IWAN
- QOS, Traffic Policing and Shaping
- ACLs, AAA, TACACS+, RADIUS, SNMP, DHCP
- Switch VLANs, VTP, STP
- Wireless Networking
- Understanding of VoIP, SIP and PRI voice technologies
- Understanding of various network tools to include WhatsUp Gold, SolarWinds Orion, Cisco CCE, Cisco Prime, FortiManager, FortiAnalyzer, Wireshark or Netscout
- Understanding of various compliance requirements, to include, but not limited to, PCI DSS, HIPAA, SOC a plus
- Organized individual with the ability to manage multiple projects or tasks, while in a leadership or team member role
- Strong technical documentation skills, to include creating network diagrams, operations and maintenance procedures, and technical presentations
- Strong verbal skills, to include technical presentations to all levels of technical expertise
- Bachelor's Degree
- While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience
- 7-10 Years
Benefits
- This position is virtually based in Colorado or Illinois.
- Most non-sales positions are eligible for a Bonus.
- Comcast provides best-in-class Benefits to eligible employees.
Company Overview