Note: The job is a remote job and is open to candidates in USA. Nscale is a GPU cloud provider engineered for AI, offering high-performance infrastructure to AI-focused companies. They are seeking a Sr. Manager, Vendor Contract & Operations Management to oversee the operational performance and contract lifecycle of their vendor ecosystem, ensuring compliance and effective service delivery.
Responsibilities
- Monitor SLA adherence across all active operational service and platform vendor relationships; maintain performance scorecards for each
- Produce weekly and monthly vendor performance reports for leadership
- Identify at-risk service performance trends early and escalate with recommended interventions
- Own the operational escalation process for vendor performance failures, service quality issues, and SLA breaches
- Provide day-to-day operational oversight of key vendor relationships — monitoring service delivery, coordinating against SLAs, and escalating issues as needed
- Track SLA adherence and operational performance across all platform vendors (Jira, ServiceNow, Sunbird DCIM, Linear/Procore, Salesforce); serve as the working-level point of contact for day-to-day service delivery matters
- Own the contract registry: track all active agreements, including expiration dates, renewal windows, and amendment history
- Proactively flag upcoming renewals and renegotiation opportunities with recommended commercial positions
- Manage contract amendment and change order processes; keep documentation accurate and current
- Coordinate with Finance & Business Intelligence when negotiating or renewing platform agreements, ensuring contracts reflect required data access, integration, and configuration terms
- Maintain audit-ready documentation for all vendor contracts and platform agreements
- Track vendor compliance certifications, insurance requirements, and contractual obligations
- Serve as the internal point of contact for Legal on contract review requests, redlines, and compliance questions
- Research market rates, benchmark pricing, and competitive alternatives to support renegotiation strategy
- Prepare renegotiation briefing materials and commercial recommendations
Skills
- 6+ years in vendor operations, contract administration, procurement operations, or vendor management — preferably in infrastructure or operations-intensive environments
- Experience managing operational service and software/platform vendor relationships concurrently, including contract portfolios spanning both categories
- Strong organizational and communication skills — able to manage multiple concurrent vendor relationships across different categories
- Strong legal-commercial literacy — able to read and interpret contract terms; experience working with Legal teams on review and redlines
- Experience with vendor performance management systems and scorecarding, as well as contract management and document management platforms
- Analytical — comfortable working with SLA metrics, service performance trends, and market/pricing benchmarking
- Bachelor's degree in Supply Chain, Operations, Business, Legal Studies, or a related field; CPCM or paralegal certification a plus
Benefits
- Highly competitive package (base + equity) with reviews every 12 months
- Bonus, equity, and/or commission programs
- Competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation
- Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments
Company Overview