Note: The job is a remote job and is open to candidates in USA. Dynatrace provides unified observability and security solutions for enterprise customers. The Sr Manager, Systems Integration Consulting leads a team of subject matter experts, owns mission-critical technical topics, and develops best practices and enablement materials. The role combines hands-on technical leadership, customer engagement support, people management, and expertise scaling across Customer Success.
Responsibilities
- Manage a focused team of SMEs within the Center of Excellence function in Dynatrace Customer Success, with responsibility for performance, development and retention
- Grow technical depth in others — mentor and coach your team against the topics the CoE must cover, and raise the technical bar with every hire
- Prioritize tasks against a wider set of topics and asset needs
- Implement processes to balance resources for supporting customer facing engagements, best practice development and providing input and support for GTM programs
- Lead the team, managing resources and budget accordingly
- Define, track and manage key performance indicators to measure the effectiveness and impact of your team’s contribution, and drive continuous improvement
- Oversee projects and initiatives within your area of expertise
- Ensure effective customer feedback processes and incorporate into development of best practices, as well as prioritize and relay feedback to product teams
- Align with strategic initiatives and drive prioritization of asset creation based on mission critical goals set on a senior executive level
- Topic ownership — own all aspects of one or more mission critical topics, creating the deliverables required to scale that expertise and driving asset creation
- Provide Subject Matter Expertise on mission critical topics, and remain hands-on with the platform while carrying leadership responsibility
- Develop, document and promote best practices, reference models and solution methodologies for use across Dynatrace Customer Success
- Digest technical resources from various sources into tangible and executable strategies
- Lead or support customer engagements and pilots together with an existing customer account team, and extract learnings into verified best practices
- Assess and recommend new technologies, tools and frameworks to enhance customer engagement
- Collaborate with stakeholders within Dynatrace Customer Success, R&D, Sales Engineering and other technical teams
- Provide technical leadership and mentorship within Dynatrace Customer Success, supporting skill development and knowledge sharing
- Support scaling of expertise to broader Dynatrace Customer Success teams
- Contribute to thought leadership assets and activities
Skills
- Technical degree (i.e. Computer Science, Computer Engineering) or relevant work experience required
- 5+ years' proven experience as a consultant or architect working on highly technical, agile teams
- 2+ years' experience leading technical people — formal line management, or sustained team/technical lead responsibility with accountability for the output and development of others
- Experience with modern deployment automation tools, scripting, and methods
- Working experience with modern IaaS, PaaS, container and Serverless cloud technologies
- Working experience with cloud-native application design
- Working experience with modern software engineering processes
- Experience developing and promoting best practices, methodologies and governance frameworks
- Must have excellent written, oral, and presentation communications skills
- Strong analytical, problem-solving, and communication skills, with the ability to engage both technical and non-technical stakeholders
- Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment
- While this is not a traveling role, must be willing to travel up to 25%
- Experience with the enterprise software sales process preferred
Benefits
- Company-sponsored premium benefits
- Medical benefits
- Dental benefits
- Vacation and holidays
- Company matching 401(k) Plan
Company Overview
Company H1B Sponsorship