Note: The job is a remote job and is open to candidates in USA. RTX is an aerospace and defense company seeking a Senior Manager to lead enterprise-wide operational support for virtual computing environments, including VDI, engineering compute platforms, and virtualization infrastructure. The role oversees a technical team, develops virtualization strategies and roadmaps, drives platform standardization and resilience, and partners with technology and business stakeholders to improve reliability and customer satisfaction.
Responsibilities
- Build strong partnerships across Enterprise Digital Technology and business organizations to understand needs and align virtualization strategies
- Lead the development of technology roadmaps, standards, and best practices for virtualization and related platforms
- Drive continuous improvement, platform resilience, and customer satisfaction across global operations
- Influence enterprise architecture and technology decisions through evaluation of solution options and articulation of value to technical and executive stakeholders
- Ensure high availability, security, scalability, and cost-effectiveness across all virtual platforms
- Develop team capabilities through cross-training, documentation, and knowledge sharing
- Support business growth, new program onboarding, and emerging requirements through scalable operational processes
- This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only
Skills
- A University Degree or equivalent experience and minimum 10 years prior relevant experience, or An Advanced Degree in a related field and minimum 7 years experience
- Proven ability to partner with customers and senior leadership to provide oversight, ensure deliverables are met, and drive accountability for key milestones
- Proven ability to lead and deliver reliable operational platforms in global production environments
- Experience supporting virtual desktop infrastructure in medium to large enterprise environments
- Experience working with virtualization technologies and architectures across compute, network, storage, application, and automation layers
- Experience with strategic planning, technology roadmapping, and deploying sustainable solutions in complex, 24/7 production environments
- Exceptional interpersonal, communication, and customer service skills, with the ability to collaborate closely with senior technical and business leaders
- Demonstrated ability to solve complex problems, balance competing priorities, and deliver practical, supportable solutions in rapidly evolving environments
- Knowledge of UNIX/Linux/Solaris and/or Windows integration in medium to large-scale environments
- Working knowledge of cloud platforms and operational models for high‑availability environments
- Experience with enterprise storage technologies such as NetApp and PowerMax
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
- The successful candidate must be currently living in Puerto Rico
- The employee may be expected to travel to the Santa Isabel site location as needed
- Experience driving adoption of cloud-based solutions, including identifying and implementing use cases that deliver measurable business value
- Strong working knowledge of cloud architectures across private, public, and hybrid models (IaaS, PaaS, SaaS) spanning AWS, Azure, Oracle, and similar platforms
- Experience with VMware, Nutanix, and other virtualization technologies, with familiarity in hyperconverged infrastructure solutions
- Knowledge of networked storage platforms, including NetApp and PowerMax, specifically within hyperconverged environments
Benefits
- Healthcare benefits
- Wellness benefits
- Retirement benefits
- Work/life benefits
- Parental leave, including paternal leave
- Flexible work schedules
- Achievement awards
- Educational assistance
- Child/adult backup care
- Career development programs
- Recognition programs
- Remote work, primarily offsite from home, for employees currently living in Puerto Rico
Company Overview