Note: The job is a remote job and is open to candidates in USA. Cloudera is hiring a Sr. Manager, Infrastructure Engineering to lead the team responsible for the availability, performance, security, scalability, and lifecycle management of its private-cloud environment. The role oversees production operations and infrastructure engineering outcomes while coordinating cross-functional programs and continual service improvement.
Responsibilities
- Lead, coach, and develop a team of senior infrastructure, platform operations, and DevOps engineers
- Establish team priorities, ownership, performance expectations, career-development plans, and sustainable on-call practices
- Own the availability, performance, capacity, security, and lifecycle of the private-cloud environment and its supporting compute, storage, container, automation, monitoring, and recovery services
- Oversee 24x7 production operations, major-incident response, escalation, stakeholder communication, post-incident reviews, and corrective actions
- Lead cross-functional infrastructure programs involving Networking, Cloud Operations, Service Desk, Information Security, Software Engineering, SRE, Platform Engineering, and external vendors
- Develop integrated project plans, manage dependencies and risks, resolve resource conflicts, and communicate status and decisions to technical and executive stakeholders
- Monitor ServiceNow incident, request, problem, and change queues; establish processes for assignment, prioritization, escalation, aging, and closure quality
- Build dashboards, review cadences, and continual-improvement plans that improve SLA compliance, backlog health, response times, and service quality
- Advance infrastructure-as-code, automation, configuration standards, peer review, testing, and repeatable deployment practices
- Direct capacity planning, platform upgrades, vulnerability remediation, disaster-recovery readiness, technical-debt reduction, and hardware and software lifecycle planning
- Partner with engineering and architecture leaders to define platform roadmaps, operational-readiness requirements, support models, and service-level objectives
- Use operational, delivery, capacity, and risk data to prioritize investments and improve service reliability
Skills
- Significant experience leading infrastructure engineering, platform operations, cloud operations, DevOps, or site-reliability teams in a large production environment
- Demonstrated success managing and developing senior technical professionals, including hiring, coaching, performance management, and workforce planning
- Experience owning business-critical services, 24x7 support functions, on-call operations, and major-incident response
- Strong program-management skills with experience coordinating multiple interdependent initiatives across technical and business teams
- Experience implementing operational processes for incident, request, problem, change, service-level, and continual-improvement management
- Experience using ServiceNow or a comparable enterprise ITSM platform to manage queues, workflows, dashboards, SLAs, and operational reporting
- Working knowledge of Linux, Kubernetes, OpenStack or comparable private-cloud technologies, networking, storage, observability, infrastructure as code, and Terraform
- Ability to evaluate technical architecture, operational risk, capacity, implementation plans, and engineering tradeoffs without acting as the team's primary hands-on engineer
- Strong written and verbal communication skills, including the ability to communicate complex technical issues, risk, and delivery status to engineers and executives
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline, or equivalent practical experience
- Experience operating OpenStack and Kubernetes platforms at enterprise scale
- Familiarity with Amazon Web Services, Microsoft Azure, and Google Cloud Platform, including hybrid- and multi-cloud operating models
- Experience with Terraform, configuration-management tools, CI/CD pipelines, Git-based workflows, policy as code, and automated infrastructure testing
- Experience defining service-level indicators, service-level objectives, operational-level agreements, and reliability metrics
- Experience with capacity forecasting, disaster-recovery testing, vulnerability management, infrastructure lifecycle planning, and vendor management
- Familiarity with ITIL service-management practices and certifications such as ITIL, PMP, or PgMP
- Relevant technical certifications in Kubernetes, OpenStack, Linux, Terraform, AWS, Azure, or Google Cloud
Benefits
- Generous PTO Policy
- Support work life balance with Unplugged Days
- Flexible WFH Policy
- Mental & Physical Wellness programs
- Phone and Internet Reimbursement program
- Access to Continued Career Development
- Comprehensive Benefits and Competitive Packages
- Paid Volunteer Time
- Employee Resource Groups
Company Overview