Note: The job is a remote job and is open to candidates in USA. DaVita Kidney Care is seeking a Senior Manager, CRM Operations to lead its CRM technical and operations team and own the technical foundation and run-state of its digital marketing CRM platform. The role focuses on people leadership, CRM product roadmap ownership, campaign data delivery, stakeholder translation, and ensuring scalable, automated, compliant, and reliable campaign operations.
Responsibilities
- Lead, direct, and coach a team of solution architects, a QA developer, and the email build team
- Set the standards and develop the key processes the team follows and drive consistent adherence and standardization across the team
- Establish and enforce build, QA, and documentation standards that hold up across the team and in production
- Run the team’s delivery cadence within an agile model, planning and prioritizing work across increments
- Develop the team’s ability to drive recommendations and resolve technical ambiguity independently, rather than escalating routine decisions upward
- Serve as the senior escalation point for complex architecture and build decisions
- Manage capacity and prioritization across concurrent campaigns
- Own the CRM platform product roadmap, including the sequencing of capabilities such as Data Cloud activation, IVR, and journey orchestration against business priorities
- Own the data delivery of campaigns end to end, ensuring the right audiences and data reach the right channels accurately and on time
- Navigate complex, distributed data sources across the organization and resolve gaps that put campaign delivery at risk
- Ensure deliverables are met, holding both the team and upstream data dependencies accountable to timelines
- Partner with stakeholders who have a high-level technical understanding, translating between business intent and technical execution
Skills
- * 7+ years of hands-on Salesforce Marketing Cloud experience, including senior technical or solution architecture work
- * Prior experience leading or managing a technical team of solution architects, developers, or QA
- * Deep expertise across Email Studio, Journey Builder, Automation Studio, Audience Builder, and Content Builder
- * Strong command of Salesforce data models, Data Cloud to Marketing Cloud integration, audience segmentation, and journey orchestration
- * Proven ability to navigate scattered, inconsistent data sources and deliver reliable campaign data from them
- * Experience owning a platform or product roadmap and sequencing capabilities against business priorities
- * Proven ability to set standards and build repeatable processes that a team adopts and consistently follows
- * Experience leading delivery in an agile environment
- * Hands-on experience with SQL, AMPscript, and SSJS, and with Data Extensions and relational data design
- * Strong stakeholder management skills, including translating technical detail for partners who understand it at a high level
- * Comfortable operating in a fast-moving, ambiguous environment and bringing structure to it
- * Travel: Up to 20%
- Language Skills: Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position
- Vision adequate to perform the essential duties/responsibilities of position
- May be required to demonstrate the ability to differentiate colors on a test strip
- · Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions
- · Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals
- * Salesforce Marketing Cloud certifications highly preferred (e.g., Marketing Cloud Solution Architect, Marketing Cloud Consultant, Marketing Cloud Developer, or Data Cloud Consultant)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) match
- Paid time off
- PTO cash out
- Family resources
- EAP counseling sessions
- Access to Headspace®
- Backup child and elder care
- Maternity/paternity leave
- Professional development programs to help strong performers grow within their career
- On-demand virtual leadership and development courses through DaVita’s online training platform Star Learning
- Remote work arrangement
Company Overview
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