Note: The job is a remote job and is open to candidates in USA. Versant Media is a media and entertainment company with digital platforms including Fandango1. The Senior Account Manager will provide strategic account management, technical consulting, pre-sales support, client escalation resolution, competitive conversion support, and cross-functional coordination for cinema technology clients.
Responsibilities
- Work with cinema accounts, serving as a technical point of contact for key client relationships
- Build deep, trust-based relationships with cinema operators, owners, and decision-makers — identifying operational gaps and developing tailored solutions
- Support client retention, satisfaction, and expansion across the Fandango1 product suite
- Proactively identify upsell and cross-sell opportunities within the existing customer base, leveraging knowledge of the broader Fandango and Versant technology stack
- Serve as a trusted advisor to clients evaluating new product offerings, platform migrations, or operational strategy changes
- Act as the technical voice for the sales team on new client onboardings and product evaluation calls, translating complex platform capabilities into clear client value
- Support the Sales, Account Management, Exhibitor Partnership team members and the wider commercial team during prospect engagements requiring deep platform or competitive knowledge
- Develop expertise across the full Fandango1 product suite — including ticketing, POS, website solutions, CRM, and customer engagement platforms — to deliver credible, consultative guidance to prospective and existing clients
- Identify and articulate gaps in client operations and map Fandango1 capabilities to client needs with specificity and depth
- Serve as the senior escalation point for complex or high-priority client issues, coordinating across support tiers and engineering to drive resolution
- Manage handoffs between client-facing and technical teams, ensuring issues are accurately logged, triaged, and communicated with appropriate urgency
- Work closely with product and engineering teams to scope, prioritize, and advocate for client-driven feature and development requests
- Maintain accountability for escalated issues through to resolution, ensuring client confidence is preserved throughout
- Leverage deep knowledge of competing platforms — particularly Veezi, RTS, and Admit One — to support the conversion of exhibitors from legacy systems to Fandango1
- Provide competitive intelligence and platform comparison insights to the commercial and product teams
- Support the Director, Exhibitor Accounts in executing the competitive conversion program, including the regionals sales strategies, contributing both direct account-level engagement and broader team enablement
- Assist prospective clients through the evaluation and migration process, serving as a credible and knowledgeable guide throughout
- Work closely with support (all tiers), engineering, product, and sales teams to ensure seamless client experiences and strong internal alignment
- Serve as a connector across functions — translating client needs into product feedback, surfacing operational improvements, and ensuring the right people are engaged at the right times
- Contribute ideas and insights to product development and go-to-market initiatives, drawing on direct client and market experience
- Collaborate with F1 leadership team to identify opportunities to leverage the broader Versant technology portfolio for the benefit of all exhibitor clients
Skills
- 7+ years of experience in a client-facing technical or account management role within the cinema technology, entertainment technology, or SaaS industry
- Deep familiarity with cinema operations and the independent exhibitor technology landscape, including strong knowledge of platforms such as Vista/Veezi, RTS, Admit One, or comparable systems
- Demonstrated ability to operate across multiple functions — client success, technical consulting, escalation management, and sales support — within a single role
- Proven track record of building trust and long-term relationships with clients at the operator and decision-maker level
- Strong technical aptitude, with the ability to credibly represent platform capabilities to both technical and non-technical audiences
- Experience working cross-functionally with support, engineering, and product teams in a fast-paced, matrixed environment
- Excellent communication and presentation skills, with the confidence to serve as the technical voice in commercial conversations
- This is a remote role requiring regular travel within the assigned market
- Prior experience at a cinema technology platform vendor in a solutions, account management, or senior support role
- Existing relationships with independent or regional cinema operators
- Experience contributing to or influencing product roadmap and feature development based on client feedback
- Familiarity with Salesforce or similar CRM platforms for pipeline and account management
Benefits
- Commission
- Health insurance
- Retirement plans
- Paid time off
- Remote work arrangement
Company Overview
Company H1B Sponsorship