Note: The job is a remote job and is open to candidates in USA. Vacatia is an innovative hospitality company reinventing vacation rental and ownership experiences through technology, hospitality, and design. The Senior Learning Experience Designer will lead learning programs across the Owner Experiences organization, translating business and performance needs into scalable, engaging, and measurable solutions. The role covers needs assessment, instructional design, implementation, measurement, curriculum governance, and continuous improvement while partnering with leaders and subject matter experts.
Responsibilities
- Lead learning programs from needs assessment and strategy through design, implementation, measurement, and continuous improvement
- Design learner-centered onboarding, technical, service, and leadership programs grounded in adult learning principles and real-world job performance
- Create engaging courses, facilitator guides, microlearning, videos, simulations, assessments, certification tools, and job aids using Articulate 360 and other modern technologies
- Establish meaningful measures of skill acquisition, behavior change, role readiness, and operational impact, including outcomes such as CSAT and first-contact resolution
- Manage curriculum governance, content review cycles, version control, design standards, and reusable learning assets to ensure quality, consistency, and scalability
Skills
- Location: Remote (US)
- Bachelor's degree in Instructional Design, Learning and Development, Human Resources, Education, or a related discipline—or equivalent professional experience
- At least 10 years of progressive experience in instructional design and learning development, with a demonstrated ability to lead complex initiatives from concept through evaluation
- Advanced knowledge of adult learning theory, learning experience design, needs analysis, performance consulting, and curriculum lifecycle management
- High proficiency with Articulate 360, including Rise and Storyline, and experience creating instructor-led, virtual, digital, and blended learning solutions
- Strong project management, facilitation, consulting, writing, visual communication, stakeholder management, and mentoring capabilities
- Periodic travel may be required
- Experience using AI tools in instructional design and working within hospitality, travel, customer service, or contact-center environments is preferred
- A portfolio demonstrating high-quality instructional design work is strongly preferred
Benefits
- Remote (US)
- Lead meaningful learning initiatives with a direct impact on employee performance and the owner experience.
- Design a variety of instructor-led, digital, blended, and experiential learning solutions.
- Partner with leaders and subject matter experts across Owner Experiences, Operations, Product, and HR.
- Explore emerging technologies, including AI-enabled learning tools, simulations, video, and personalized learning.
- Serve as a trusted instructional design expert while mentoring and strengthening the capabilities of the broader Training & Learning team.
Company Overview