Note: The job is a remote job and is open to candidates in USA. TPx is seeking a Senior Inside Sales Representative to qualify inbound leads and generate outbound pipeline across Mid-Market and SMB segments. The role owns the full sales cycle for assigned opportunities, supports new logo acquisition and early account expansion, maintains CRM data, and transitions accounts to the Commercial Account Executive team after the first year.
Responsibilities
- Own inbound lead management for Mid‑Market and SMB direct segments, as well as outbound prospecting into Mid‑Market accounts
- Qualify inbound leads, create opportunities in CRM, and advance prospects through the sales pipeline
- Conduct outbound prospecting activities to generate additional pipeline within assigned segments
- Run the full opportunity lifecycle, including discovery, solution positioning, quoting, proposal development, negotiation, and close
- Collaborate with Solution Architects and Overlay teams to design fit‑for‑purpose solutions and quantify expected outcomes
- Deliver a strong customer buying experience while closing profitable deals
- Maintain accurate and up‑to‑date CRM data, including pipeline, forecasts, and detailed opportunity notes
- Provide clear and concise opportunity handoff documentation to the appropriate Account Management after close
- Serve as a resource for less experienced ISR team members, sharing best practices in qualification, discovery, and deal strategy
- Own new logo motion for inbound and outbound Mid‑Market accounts and inbound SMB accounts
- Route larger or more complex inbound opportunities to the appropriate Business Development Executive as needed
- Transition account ownership to the appropriate Commercial Account Executive after the first year
- Partner with implementation and support teams to support successful onboarding and early customer success
- Stay informed on product offerings, value messaging, and competitive positioning
Skills
- 5+ years of experience in inside sales, lead qualification, or B2B customer engagement roles, with a demonstrated track record of consistent quota attainment
- Experience working with high‑volume inbound leads and outbound prospecting in a sales environment
- Professional experience within the Managed Service Provider (MSP) industry is required
- Strong qualification, discovery, and closing skills
- Ability to manage multiple opportunities simultaneously with strong organization
- Strong communication skills (written and verbal)
- Bachelor's degree in Business, Communications, Marketing, or related field preferred
- Equivalent experience acceptable
- Experience in Mid-Market and/or SMB sales environments
- Experience with both inbound and outbound prospecting motions
- Prior telecom, technology, SaaS, or managed services experience preferred
- Familiarity with structured sales processes and playbooks
- Strong experience with CRM tools (Salesforce preferred)
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