Note: The job is a remote job and is open to candidates in USA. Dayforce is hiring a Senior GL Services Consultant to guide the design and delivery of consulting engagements that help customers meet their requirements using Dayforce. The role leads customer implementations and consulting activities, contributes to internal practice development and continuing education, and supports the sales cycle.
Responsibilities
- Leads engagements that help prospects and customers determine how Dayforce will impact their HR service delivery that may include key processes, policies, user experience, organization design, governance, business case, reporting, and analytics
- Ensures a smooth knowledge transfer process to the Dayforce Implementation team
- Is considered a subject matter expert on strategic implementations. Can be brought in to assist on projects of various sizes, verticals, and complexity
- Leads internal and external project and/or design meetings and provides status on progress of consulting services activities and deliverables
- Conducts peer reviews and other internal project quality assurance activities
- Either leads a CS engagement for Organizational Readiness best practices or provides guidance and input in preparation for rollout of the Dayforce solution
- Able to establish credibility and rapport with internal and external stakeholders at all levels of the organization; comfortable with executives
- Is cool under pressure; often called on to lead difficult conversations with customers
- Takes unpopular stance if necessary and in the best interests of the customer/project
- Able to engage with multiple projects and customers at the same time
- Design and document solutions and contribute to a solutions repository
- Document best practices and share with the Practice
- Lead the subject matter expert (SME) program in at least one area of expertise (HR service delivery, Dayforce, talent management)
- Regularly participate in internal process improvement initiatives
- Contribute to internal knowledge share; review questions and provide feedback on a continuous basis
- Participate in Continuing Education sessions; lead Consulting Services best practice sessions
- Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
- Mentor others on HCM best practice implementation of new product features and functionality
- Support the sales cycle through solution review and feedback and assistance with scoping and estimation
- Participate in prospect discussions regarding solution overview and implementation considerations from a Consulting Services perspective
Skills
- Bachelor's degree or equivalent experience
- Typically has 3 or more years of HCM consulting experience with an HCM software provider or consultancy
- Typically has 2 or more years of HCM implementation or relevant applications consulting experience
- Solid experience in business process mapping, organization readiness, and technology enablement
- Has expert-level HR operations/business practices and technology enablement experience
- Has advanced-level HCM SaaS domain and implementation experience
- Has a knack for simplifying complex technical or business requirements and solutions that often present setbacks for others
- Proficient in Microsoft Office products
- Deep understanding of different industries and how Dayforce implementation best practices apply to the customer's business practices
- Excellent customer relationship and business acumen
- Demonstrates full competence in business function
- Ability to engage with multiple projects and customers at the same time and manage competing priorities
- Excellent organization, communication, and collaboration skills
- Ability to lead and facilitate customer and internal workshops and sessions
- Ability to mentor junior consultants through peer reviews and other QA activities
- Ability to provide consulting services scoping and solution guidance in the sales cycle
- Master's degree or postgraduate coursework an asset
- Experience in change management an asset
- Dayforce product knowledge with an understanding of the critical interdependencies and data flow between all modules (desired)
Benefits
- Dayforce employees and their families are eligible to participate in medical, dental, vision, and life insurance.
- Dayforce employees are eligible to participate in a 401k plan (plus match).
- Unlimited Time Away From Work (in lieu of accrued vacation time).
- 10 paid US holidays.
- Up to 80 hours of paid sick time.
- 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.
- Volunteer days.
Company Overview
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