Note: The job is a remote job and is open to candidates in USA. EDCi provides infrastructure and call center technology services and solutions to clients throughout the United States. The Sr. Genesys Cloud Implementation Engineer will lead Genesys implementation and upgrade projects, designing, configuring, developing, implementing, and supporting Genesys technologies and IVR/ACD solutions. The role also provides post-implementation support, contributes to solution architecture, and collaborates with technical, project management, and sales teams to deliver projects on time and on budget.
Responsibilities
- Acts as the Lead Engineer for Genesys implementation and upgrade projects
- Perform project and support tasks for Genesys products and solutions
- Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions
- Contribute to the solution architectural design
- Coordinate and write technical papers, articles, standard operating procedures, and best practices
- Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high-profile problem solving
- Ability to balance both support and project work when applicable; able to meet support/project milestones
- Collaborates with Technical Account Managers, Project Managers & Sales to delivery projects on-time and on-budget
Skills
- * 5+ years IP Telephony/VoIP experience is Required
- * Knowledge of VoIP equipment, implementations and support Required
- * 3+ years experience in Genesys Cloud CX (Purecloud) technology
- * Associate's degree in IT related field Required
- * Excellent client service attitude and team focus
- * Understand best practices for a service organization
- * Development Skills/certifications as a plus are:
- + Java/Java Script
- + HTML
- + Rest WEB Services
- + Genesys Cloud CX API's
- + Microsoft SQL Server
- + Web-services, 3rd party API's
- * Genesys Could CX certification is a plus
- * Knowledge of Media / Voice gateway knowledge Preferred
- * Knowledge of SIP Protocol implementation and support Preferred
- * BS preferred
- * 1+ years experience in network administration and support is a Plus
- * NET development or C# Experience is a Plus
- * Experience with Microsoft SQL Stored procedures is a Plus
Benefits
- Remote work from home
- Paid holidays, vacation and sick time
- Bring Your Own PC Policy
- Cell phone reimbursement
- Casual dress
- Funded training and certifications
- Health, dental & vision insurance
- 401K match
Company Overview