Note: The job is a remote job and is open to candidates in USA. Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management, empowering brands to deliver extraordinary experiences at scale. The Sr. Field Sales Operations Manager will be responsible for optimizing processes, enabling data-driven decisions, and ensuring the sales team has the necessary tools and insights to drive revenue growth.
Responsibilities
- Partner with AMER leadership to develop our field strategy for the region and alignment with our global team. This includes driving forecast calls, driving pipeline creation strategies, hygiene, accuracy, and discipline within our CRM
- Design, document, and continuously improve end-to-end sales processes — from lead handoff to close — aligned to Sprinklr's enterprise SaaS motion
- Lead weekly, monthly, and quarterly business review (QBR) preparation and reporting cadences
- Oversee our sales operating cadence matches our needs
- Collaborate with our Analytics team to uplevel our dashboards and/or create your own dashboards in PowerBI or Salesforce to surface actionable insights on pipeline, ARR, churn, win rates, and quota attainment
- Support annual planning for territory design, quota setting, and headcount modeling in collaboration with Finance and Sales Leadership
- Monitor and analyze key SaaS metrics: ARR, NARR, Churn, and more
- Own and administer the sales tech stack including Salesforce CRM, Outreach, Clari, Gong, and other RevOps tools
- Identify, evaluate, and implement new technologies that improve seller productivity and pipeline visibility
- Ensure data integrity across systems and lead ongoing CRM hygiene initiatives
- Act as a strategic partner to Sales, Marketing, Customer Success, and Finance to align go-to-market strategy with operational execution
- Work with Sales Enablement to identify training gaps and support onboarding of new Account Executives and SDRs
- Collaborate with Deal Desk and Legal on complex enterprise deal structures, approvals, and CPQ processes
Skills
- 6+ years of experience in Sales Operations, Revenue Operations, or Business Operations at a B2B SaaS company
- Demonstrated expertise with Salesforce CRM (admin-level experience strongly preferred)
- Proven ability to build executive-level reports and dashboards; proficiency in Tableau, Looker, or similar BI tools
- Strong analytical mindset with experience in quota setting, territory planning, and funnel analysis
- Excellent project management skills with the ability to manage multiple priorities in a fast-moving environment
- Outstanding verbal and written communication skills; comfortable presenting to senior leadership
- Experience supporting enterprise and strategic sales motions, including complex multi-stakeholder deal cycles
- Familiarity with tools such as Clari, Outreach, Gong, ZoomInfo, or Lean Data
- Background working within a Unified-CXM, social media, or marketing technology environment
- Experience with CPQ tools (Salesforce CPQ / Conga) and deal desk processes
- Bachelor's degree in Business, Finance, or a related field; MBA a plus
- Experience leveraging AI in your day to day to uplevel our processes
Benefits
- Discretionary bonus plan
- Commission plan
- Equity plan
- 401k plan with 100% vested company contributions
- Flexible paid time off
- Holidays
- Generous caregiver and parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
- Open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus
- Voluntary healthcare coverage in countries where applicable
Company Overview
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