Note: The job is a remote job and is open to candidates in USA. Johnson & Johnson MedTech is committed to healthcare innovation, focusing on developing smarter and less invasive treatments. The Sr. Field Analyst will provide on-site technical product services, including installations and repairs, while ensuring timely completion of maintenance tasks and supporting the sales team.
Responsibilities
- Installs, services, and repairs medical device equipment in external facilities to support sales team and customers
- Functions as a primary resource for stakeholders
- Provides frequent status updates and documented service reports to stakeholders
- Operate efficiently to conclude all on site installation, repair, maintenance, and test activities to factory specifications and perform other additional duties or projects as assigned
- Ensures that installation, maintenance, and other necessary work is completed on time
- Identifies problems and recommends resolutions on existing products and procedures
- Analyze service data, to schedule proactive and reactive service
- Work closely with colleagues for knowledge and skills transfer
- Ability to operate and maintain a corporate vehicle
- Maintain trunk inventory, manage, and preserve calibrated test equipment and other electronic devices
- Able to lift or move 50lbs, stand, squat, kneel, reach for extended periods of time, utilize hand tools, electronic test equipment to repair medical lasers and other medical devices
- Ability to acclimate to modified schedules
Skills
- A minimum of 8 years of related experience
- Computer skills, familiar with Microsoft Office, Tableau, and similar software applications
- Experience using standard electronic/laser tools and test equipment, DMM, oscilloscopes, power meters and sensors, and pressure meters
- Maintains healthcare vendor credentialing as an employee for J&J Vision
- Strong customer service skills
- Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
- Problem-solving skills to diagnose problems with malfunctioning equipment
- Time-management skills to handle appointments efficiently and stay on schedule
- Attention to detail spot issues and complete accurate reports about the repairs
- Organizational skills to keep tools and paperwork organized while in the field
- Computer and technical skills to understand the equipment fully
- Field Based Employee
- Works remotely with travel up to 75% based on customer needs and requirements
- Candidate must reside in the Charlotte, NC or Columbia, SC area
- Candidate must have the ability to work in home office 25% & in field 75%
- Valid US Driver's license is required
- Analytical Reasoning
- Collaboration
- Communication
- Continuous Improvement
- Customer Service
- Customer Support Operations
- Customer Support Trends
- Data Gathering and Analysis
- Execution Focus
- Incident Management
- Problem Solving
- Project Management Office (PMO)
- Quality Assurance (QA)
- SAP Field Service Management
- Service Request Management
- Technical Credibility
- Training People
Benefits
- This position is eligible for a company car through the Company’s FLEET program.
- This position is overtime eligible.
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period10 days
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
Company Overview