Note: The job is a remote job and is open to candidates in USA. Medasource is seeking a Sr Epic Application Analyst to join Community Health Network, an organization focused on providing exceptional care to the community. The role involves planning, system analysis, application building, testing, and support for assigned Epic applications while collaborating with various teams to meet strategic and business needs.
Responsibilities
- Serve as the primary liaison between operational and technical teams to gather and assess business requirements and workflows for Epic system functionality
- Collaborate with operations and cross-functional IT teams to promote process improvements and innovation
- Develop, implement, and maintain processes, procedures, and communication channels that support:
- Customer service
- Quality
- Safety
- Team performance
- Configure, customize, and maintain assigned Epic applications based on organizational needs, industry best practices, and advanced domain knowledge
- Configure Epic solutions to meet caregiver and patient needs through collaboration with:
- Epic representatives
- IT teams
- Caregivers
- Operational leaders
- Subject Matter Experts (SMEs)
- Develop Subject Matter Expertise (SME) within assigned Epic modules
- Mentor junior Epic analysts on solution standards and best practices
- Evaluate Epic Nova Notes and implement new features through system build and configuration
- Partner with Analytics to develop and analyze reports that optimize Epic data
- Work with caregivers to ensure reports are adopted and used effectively
- Identify opportunities to enhance reporting capabilities through ongoing operational reviews
- Participate in assigned 24x7 on-call rotation to maintain system integrity and availability
- Participate in and oversee Epic user security assignments to ensure users have appropriate system access
- Adhere to all organizational data security, physical security, and confidentiality policies and procedures
- Perform in-depth workflow analysis, data collection, and technical troubleshooting for supported Epic modules
- Understand the downstream impact of issues on:
- End users
- Clinical workflows
- Other IT teams
- Lead or facilitate system testing, validation, and troubleshooting following QA standards
- Identify workflow gaps and implement solutions to improve efficiency
- Ensure accurate and complete data flow between Epic and third-party systems, including:
- Medication cabinets
- Robotics
- Genetics systems
- Laboratory systems
- Billing systems
- Resolve interface discrepancies and develop new integration solutions
- Support system upgrades, implementations, and third-party integration projects
- Evaluate Epic Nova Notes and implement new features through build and testing
- Develop processes that ensure data quality and promote adoption of system tools and reports
- Lead and conduct testing, validation, and troubleshooting for Epic and related solutions
- Create and maintain testing and validation standards in collaboration with testing resources
- Develop and follow processes that ensure data quality
- Identify and resolve data structure and integration issues before they create downstream impacts
- Support integrations involving:
- APIs
- HL7
- EDI
- File exchanges
- Proprietary interfaces
- Promote best practices for data migration and change control
- Partner with training teams to develop and deliver Epic training materials
- Lead communication and coordination for training-related activities
- Educate peers and operational partners on system functionality, configuration, and best practices
- Serve as a Subject Matter Expert for assigned Epic applications and features
- Maintain regular communication with Epic Technical Support regarding:
- System issues
- Maintenance
- Implementations
- Optimization efforts
- Collaborate with vendor resources and internal teams to resolve system challenges
- Serve as a primary point of contact for vendors supporting system implementation and maintenance
- Participate in and lead system development, upgrades, implementations, and third-party integration projects
- Manage small projects while contributing to or leading larger initiatives as assigned
- Partner with Project Management and IT leadership to ensure projects are delivered on time
- Lead implementation of new Epic functionality through vendor documentation review and system configuration
- Mentor analysts by providing guidance on:
- Application knowledge
- Problem solving
- Testing
- Implementation
- Workflow design
- System build coordination
- Demonstrate a proactive approach to learning business processes and supported technologies
- Stay current on Epic roadmaps, release documentation, and healthcare technology trends
- Partner with leadership and operational teams to identify opportunities for system enhancements
- Develop expertise beyond day-to-day operational support and educate stakeholders on system capabilities
- Recommend enhancements based on Epic industry trends and emerging technologies
- Present updates to internal teams, operational partners, and conferences when opportunities arise
- Maintain required Epic certifications/accreditations and complete all continuing education and new version training
- Perform other related duties as assigned. Individuals may not perform every duty listed above, and responsibilities may vary based on business needs
Skills
- High School Diploma or GED equivalent required
- Bachelor's degree (4yrs) in information technology or healthcare related field required
- Must have relevant IT or healthcare experience using Epic EMR
- Epic certification required
- Must obtain Epic certification within 6-months of hire
Company Overview