Note: The job is a remote job and is open to candidates in USA. Organics Ocean is a premium DTC supplement brand empowering health through science-backed, clean, and effective products. The Sr. E-commerce Operations Manager will own and optimize the entire DTC ecosystem, leading the systems and team that keep Shopify-driven operations running seamlessly while ensuring precise execution of cross-functional workflows.
Responsibilities
- Own all Shopify structures (collections, tags, product logic, pages, catalog management, and app integrations)
- Ensure the ecosystem runs autonomously
- Establish and maintain a structured e-commerce governance framework, including Stage → Approve → Test → Deploy processes for all website releases
- Ensure appropriate QA, stakeholder approvals, and deployment standards are consistently followed
- Reduce launch defects through disciplined release management and operational controls
- Lead, coach, and develop a team of approximately five employees and contractors across UX, Copywriting, Development, and Ecommerce Operations, creating a culture of accountability, collaboration, and continuous improvement
- Establish clear priorities, monitor execution, conduct regular 1:1s, and hold contributors accountable for meeting commitments and delivery timelines
- Collaborate with Marketing, Supply Chain, Customer Care, and Performance teams to align launches and site updates
- Drive execution consistency across internal team members and external partners
- Develop and document SOPs, training materials, and repeatable workflows for efficiency and consistency
- Own end-to-end operational execution of e-commerce launches, ensuring cross-functional readiness, successful deployment, and post-launch validation
- Serve as the operational owner responsible for launch quality, execution timelines, and issue resolution
- Oversee day-to-day eCommerce operations and problem-solve issues quickly and effectively
- Define, monitor, and report on key e-commerce operational metrics, including deployment velocity, launch quality, approval-to-live cycle time, site health, and operational efficiency
- Provide leadership with regular reporting on project status, risks, blockers, and execution performance
- Audit existing eCommerce workflows, identify inefficiencies, and implement improvements
- Use dashboards and analytics (Looker, Triple Whale, Shopify reports) to track operational performance and drive decisions
- Manage tools, subscriptions, and technology stack to keep systems efficient and cost-effective
- Monitor ongoing ecommerce site health, identify operational issues, coordinate resolution, and continuously improve platform stability and customer experience
- Evaluate new Shopify apps and integrations to enhance checkout, upsells, or user experience
- Work with developers to test and deploy new features or automations
- Maintain an organized ecosystem with clear documentation and QA processes
- Leverage advanced AI platforms (such as Claude, ChatGPT, or equivalent enterprise-tier tools) to streamline day-to-day operational workflows, accelerate content production, automate reporting summaries, and generate SOPs or documentation at scale
- Apply AI tools within the scope of e-commerce operations: drafting briefs, synthesizing data insights, building process documentation, QA checklists, and cross-functional communications
- Evaluate and recommend AI tool integrations that reduce manual effort, improve team velocity, and enhance operational consistency across the business
Skills
- 6+ years of experience in E-commerce Operations, ideally within DTC or high-growth consumer brands
- 2+ years of leadership experience (conducting reviews, coaching, discipline), preferably with global teams
- Proven recent expertise managing Shopify/Shopify Plus and Amazon stores
- Project management experience
- Demonstrated ability to lead teams, manage projects, and oversee day-to-day digital operations
- Familiarity with key eCommerce tools and systems, including Klaviyo (email and customer communication), Loop or Recharge (subscriptions), After-Sell (upsells), and Looker / Triple Whale (reporting)
- Proven experience leveraging paid enterprise AI platforms (e.g., ChatGPT Plus, Claude Team, Gemini Advanced) to optimize workflows, improve documentation, and accelerate decision-making in an eCommerce/DTC environment
- Strong organizational and project management skills
- Detail-oriented with the ability to balance multiple priorities under tight timelines
- Excellent communicator, comfortable collaborating across departments and managing remote teams
- Data-driven mindset with comfort in interpreting metrics and identifying operational bottlenecks
- Detail-oriented, problem solver, and calm under pressure
- Limited travel may be required
- Willingness to work US time zones, regardless of geographic location
- Access to a computer, a reliable internet connection, and a distraction-free work environment
- Experience managing international Shopify setups (multi-currency, duties, localized pages)
- Prior exposure to ERP or inventory management systems
- Experience with high-volume product launches or rapid creative testing environments
- Passion for the health and wellness or supplement space
- Proficiency with AI-assisted operations: familiarity with prompt engineering, workflow automation using AI tools, or building internal AI-powered documentation systems is a strong differentiator
Benefits
- Healthcare, dental, and vision are available.
- 10 annual paid U.S. observed holidays.
- 401K with a best-in-class company match.
- Exclusive employee product discounts.
Company Overview