Note: The job is a remote job and is open to candidates in USA. OneSource Virtual delivers technology and services that automate administrative and transactional tasks for Workday customers. The Sr. Director of Product Operations will design, scale, and continuously improve the Product Operating Model, enabling product teams through governance, planning, insights, tooling, and organizational capabilities. The role will drive portfolio visibility, commercialization readiness, customer discovery, metrics, cross-functional alignment, and execution excellence.
Responsibilities
- Define and evolve the company's Product Operating Model
- Establish consistent practices for strategy, discovery, planning, delivery, measurement, and portfolio management
- Create clarity around decision rights, accountability, operating rhythms, and governance
- Connect company strategy to product investments, priorities, and outcomes
- Lead annual and quarterly planning processes and drive outcome-based planning through OKRs
- Provide visibility into portfolio performance, investment allocation, risks, and dependencies
- Establish and lead the company's commercialization framework from launch through adoption
- Ensure cross-functional readiness across Product, Sales, Marketing, Customer Success, and Operations
- Drive consistent launch planning, stakeholder reviews, training, and customer communications
- Measure adoption, business impact, and post-launch success to continuously improve outcomes
- Build organizational capabilities for continuous discovery and evidence-based decision making
- Establish repeatable practices for customer research, feedback collection, and market learning
- Ensure product teams incorporate customer insights into strategic and tactical decisions
- Define product health, adoption, engagement, retention, and business impact metrics
- Develop executive dashboards and reporting frameworks that enable informed decision making
- Promote a culture focused on outcomes over outputs
- Develop onboarding, training, playbooks, standards, and best practices that increase team effectiveness
- Optimize product tooling, workflows, and operating rhythms
- Leverage AI, automation, and emerging technologies to improve organizational productivity
- Foster alignment across Product, Engineering, Design, Sales, Marketing, Customer Success, and Operations
- Improve transparency, communication, and organizational effectiveness
- Eliminate friction that slows decision making, customer value delivery, and business outcomes
Skills
- 10+ years of progressive leadership experience in Product Management, Product Operations, or Product Strategy
- Proven success building and scaling high-performing product organizations
- Deep knowledge of modern product operating models, product management practices, and outcome-based planning
- Strong analytical, organizational, and executive communication skills
- Demonstrated ability to lead through influence and drive organizational transformation
- Experience implementing product metrics, portfolio management, governance, and planning frameworks
- Passion for customer-centric product development and continuous improvement
Benefits
- Remote work arrangement
- Values-based culture
- Upward mobility
- Professional development with opportunities of all kinds
Company Overview
Company H1B Sponsorship