Note: The job is a remote job and is open to candidates in USA. Eventus WholeHealth is a healthcare organization focused on delivering operationally effective services. The Senior Director, Operations designs, implements, and optimizes scalable operational infrastructure, processes, and systems while partnering cross-functionally to execute strategic initiatives, improve organizational effectiveness, and drive measurable business outcomes.
Responsibilities
- Design, document, and implement scalable operational processes across multiple business functions
- Conduct root cause analysis on operational gaps and inefficiencies and develop solutions to improve performance
- Build and maintain cross-functional workflows and process documentation that improve accountability and operational consistency
- Support the definition and implementation of organizational roles, responsibilities, and decision-making frameworks
- Develop and maintain KPI dashboards, performance reporting, and operational effectiveness metrics
- Lead and manage cross-functional projects and workstreams, including planning, stakeholder engagement, risk management, and executive reporting
- Drive change management initiatives, including communications, training materials, adoption tracking, and implementation support
- Manage organizational policies and procedures, monitor adoption, and ensure process adherence
- Serve as a trusted strategic partner on confidential and high-impact operational initiatives and prepare executive-level materials and recommendations
- Other related duties as assigned
Skills
- Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, Finance, or related field required
- Consulting background (strategy, operations, management consulting, or similar) or equivalent internal strategy/operations experience
- Strong quantitative analysis and business modeling skills
- Advanced project management and process improvement capabilities
- Excellent written and verbal communication with executive-level presentation skills
- Proficiency in KPI development, dashboard reporting, change management, stakeholder management, and process documentation
- Master's degree (MBA, MHA, or related discipline) preferred
- Experience in healthcare operations preferred
- Experience working within Fee-for-Service (FFS) and Value-Based Care models preferred
- Lean Six Sigma, PMP, or related operational excellence/project management certification preferred
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