Note: The job is a remote job and is open to candidates in USA. Buildkite is a company on a mission to unblock every developer on the planet by providing a fast, reliable, and secure software delivery platform. The Sr. DevOps Support Engineer will support enterprise customers by troubleshooting complex CI/CD and infrastructure issues while collaborating with engineering teams to enhance customer experience.
Responsibilities
- Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
- Provide support through Slack, Zoom, Email, Plain, and Community Forum
- Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience
- Identify opportunities to prevent future support issues and drive the design and implementation of proactive solutions
- Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities
- Publish documentation updates and proactive communications that improve the customer journey
- Act as a voice for customers, ensuring their feedback shapes internal product and process improvements
- Own and improve support workflows, simplifying how the team operates and delivers
- Share learnings from customer work to strengthen alignment with Product and Engineering
- Mentor peers and foster an inclusive, supportive environment within the team
Skills
- Deep commitment to delivering world-class support with empathy and patience
- Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang
- Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
- Confident in independently tackling complex technical issues and guiding customers to solutions
- Able to work independently, identify opportunities early, and take initiative to drive meaningful improvements
- Skilled at articulating technical detail clearly to customers and internal teams across distributed environments
Benefits
- Competitive compensation, including salary, equity, and benefits package
- Flexible, remote-first culture
- Opportunities for professional growth and advancement
- Help shape a proactive, world-class support function for enterprise customers
- An inclusive, innovative culture where your ideas make a real impact
Company Overview