Note: The job is a remote job and is open to candidates in USA. Terminix, part of the Rentokil family of companies, is a global leader in Pest Control and other services. As a Senior Data Analyst, Customer Insights, you will analyze customer data to enhance the customer experience and support data-driven decision-making through dashboards and reports.
Responsibilities
- Analyze VoC data to identify trends, friction points, and opportunities to drive business growth
- Merge VoC data with internal revenue and transactional data sets to tie customer feedback directly to renewal, churn prevention, and expansion outcomes, execute advanced analytics (e.g., predictive modeling, quasi-experiments), and measure impact of closed-loop strategies
- Design and maintain automated dashboards to provide real-time insights to stakeholders
- Translate complex quantitative and qualitative data sets into cohesive narratives that inform both technical and non-technical audiences
- Generate comprehensive reports analyzing VoC data for leadership
- Partner with technology teams to audit and ensure the accuracy and accessibility of customer data
- Contribute to the generation and implementation of data-driven marketing strategies to achieve specific business objectives
- Lead recurring meetings to track VoC health and foster alignment
Skills
- Bachelor's degree in Marketing Analytics, Data Analysis or a quantitative discipline, OR equivalent years of experience
- Minimum 5 years of experience in data analytics or digital marketing analytics required
- Deep understanding of VoC metrics (e.g., NPS, CSAT, CES)
- Strong problem-solving and critical thinking skills
- Proficiency in mixed-methods analysis
- Excellent communication, presentation and storytelling skills
- Demonstrated ability to work independently and collaboratively
- Proficiency in quantitative data analysis, statistical modeling, and driver analysis
- Proficiency in qualitative data analysis, open-text mining, and sentiment analysis
- Proficiency in SQL, Python or R
- Experience with VoC and survey platforms (e.g., Qualtrics, Medallia)
- Experience with visualization tools (e.g., Looker, Power BI, Tableau)
Benefits
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
Company Overview