Note: The job is a remote job and is open to candidates in USA. GTT is hiring a Senior Customer Success Manager to lead high value customer relationships and deliver measurable outcomes across enterprise accounts. You will manage a portfolio of strategic or high value customers, owning lifecycle delivery from onboarding through adoption, renewal and growth.
Responsibilities
- Manage a portfolio of strategic enterprise customers, driving onboarding, adoption and retention outcomes
- Drive value realization across GTT solutions including SD WAN, SASE and global connectivity services
- Identify and support expansion opportunities in partnership with Sales teams
- Develop and deliver customer success plans aligned to customer goals and lifecycle stages
- Monitor customer health, identify risks and lead proactive mitigation strategies
- Conduct executive level customer engagements including business reviews and roadmap discussions
- Collaborate with Sales, Service Delivery, Product and Engineering to ensure aligned customer outcomes
- Analyse customer data and insights to identify growth opportunities, risks and performance improvements
Skills
- 5 to 7 years of experience in customer success, account management or service leadership within B2B technology or telecommunications
- Experience managing enterprise or strategic customer portfolios with strong retention and growth outcomes
- Understanding of networking or connectivity solutions such as SD WAN, SASE or managed services
- Strong knowledge of customer lifecycle management, health metrics and success planning
- Ability to engage and influence senior stakeholders
- Strong communication, analytical and organisational skills
- Experience using CRM platforms and customer success tools
- Experience working with multinational customers
- Exposure to complex or multi site networking and connectivity environments
- Experience supporting expansion or commercial growth alongside Sales teams
Company Overview